Customer Service Representative

Job Summary

Fresher Jobs is seeking enthusiastic and reliable Customer Service Representatives to join our dynamic support team. This role is ideal for individuals who are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment. As the first point of contact for our clients and customers, you will play a key role in maintaining customer satisfaction and enhancing the overall customer experience.

Whether you are a recent graduate looking to kick-start your career or someone eager to grow in a customer-facing role, this is your chance to join a supportive and growth-oriented team.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

• Resolve product or service issues by clarifying the customers complaint, determining the cause of the problem, and finding the best solution.

• Document customer interactions, transactions, and feedback accurately in the CRM system.

• Provide product/service information and resolve any emerging problems customers might face with accuracy and efficiency.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Contribute to a positive team environment and support teammates as needed.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong listening skills and the ability to understand customer needs.

• Basic computer proficiency, including familiarity with email, chat, and CRM tools.

• Patience, empathy, and the ability to remain calm under pressure.

• A customer-first mindset and a proactive approach to problem-solving.

Experience

• No prior experience required – full training will be provided.

• Previous experience in customer service or a related field is a plus, but not mandatory.

Working Hours

• Flexible shifts available, including morning, afternoon, and evening.

• Both full-time and part-time roles are available.

• Weekend availability may be required on a rotational basis.

Knowledge, Skills, and Abilities

• Willingness to learn and adapt to new systems and processes.

• Team player with a strong sense of accountability and professionalism.

• Ability to multitask and manage time effectively.

• Comfortable working independently and taking initiative when needed.

• High attention to detail and accuracy.

Benefits

• Competitive entry-level salary with regular performance-based increments.

• Paid training and mentorship programs.

• Opportunities for internal promotions and career advancement.

• Work-from-home flexibility (role-dependent).

• Health and wellness support (where applicable).

• A fun, friendly, and inclusive team culture.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in nurturing fresh talent and offering meaningful opportunities for career growth. We are committed to creating a supportive and inclusive work environment where employees feel valued and empowered. Whether you are just beginning your career journey or looking for a fresh start, you will find purpose and potential here.

Join us and be part of a company that invests in your success while helping you develop valuable customer service skills for the future.

How to Apply

If you are excited about this opportunity and meet the basic requirements, we would love to hear from you!

👉 Apply now by sending your updated resume to careers@fresherjobs.com with the subject line: Application – Customer Service Representative.
Alternatively, visit our careers page at www.fresherjobs.com/apply and complete the online application form.