Customer Service Representative

Job Summary:

As a Customer Service Representative at Fresher Job, you will be the frontline ambassador for our company, providing exceptional service to our valued customers. Based in our Birmingham, AL office, you will handle inquiries, resolve issues, and ensure a positive customer experience. Your role is crucial in maintaining customer satisfaction and loyalty, and you will be part of a dynamic team committed to excellence.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries with professionalism and empathy.
• Issue Resolution: Resolve customer issues efficiently, ensuring that all concerns are addressed and resolved to the customers satisfaction.
• Product Knowledge: Maintain a comprehensive understanding of our products and services to effectively assist customers and provide accurate information.
• Documentation: Accurately record customer interactions and transactions, including details of inquiries, complaints, and comments.
• Feedback Collection: Gather customer feedback and suggest improvements to enhance service quality and customer satisfaction.
• Team Collaboration: Work closely with team members and other departments to address complex issues and improve overall service delivery.
• Adherence to Policies: Follow company policies and procedures while handling customer interactions, ensuring compliance with legal and regulatory requirements.

Required Skills and Qualifications:

• Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve customer issues effectively.
• Empathy and Patience: Ability to handle challenging situations with empathy and patience.
• Technical Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office Suite.
• Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
• Attention to Detail: Keen attention to detail to ensure accuracy in documentation and information provided.

Experience:

• Previous experience in a customer service role is preferred but not required.
• Experience with customer service platforms and tools is a plus.

Working Hours:

• Full-time position.
• Standard working hours are from 9:00 AM to 5:00 PM, Monday through Friday. Flexibility in working hours may be required based on business needs.

Knowledge, Skills, and Abilities:

• Knowledge: Understanding of customer service principles and practices.
• Skills: Proficiency in communication, problem-solving, and conflict resolution.
• Abilities: Capability to work effectively in a fast-paced environment and adapt to changing circumstances.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Paid time off (PTO) and holidays.
• Opportunities for career growth and professional development.
• Friendly and supportive work environment.

Why Join Fresher Job:

At Fresher Job, we are dedicated to fostering a positive and inclusive work culture where every employee is valued and encouraged to reach their full potential. As a Customer Service Representative, you will play a vital role in shaping our customer experience and be supported by a team of professionals committed to your success. We offer competitive compensation, comprehensive benefits, and opportunities for advancement within a growing company.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to us. Please include Customer Service Representative Application – Birmingham, AL in the subject line. Applications will be reviewed on a rolling basis until the position is filled.