Customer Service Representative

Job Summary:

At Fresher Job, we are committed to delivering exceptional customer service experiences. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is ideal for individuals who are passionate about providing top-notch support and ensuring customer satisfaction. Whether you are looking for a full-time career or a part-time opportunity, we offer flexible options to fit your lifestyle. The successful candidate will be the first point of contact for our customers, addressing inquiries, resolving issues, and contributing to an overall positive customer experience.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and concerns promptly and effectively, ensuring a high level of satisfaction.
• Provide detailed product information and support to help customers make informed decisions.
• Process orders, returns, and exchanges accurately.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to the appropriate departments as needed.
• Collaborate with team members to enhance service delivery and improve processes.
• Follow company policies and procedures to ensure compliance and consistency.
• Continuously seek to improve personal and team performance through feedback and training.

Required Skills and Qualifications:

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and other office tools.
• Ability to work independently and as part of a team.
• Positive attitude with a customer-focused mindset.
• Adaptability to changing situations and customer needs.
• Strong organizational skills and time management.

Experience:

• Previous experience in a customer service role is preferred but not required.
• Experience in retail, hospitality, or other customer-facing positions will be considered valuable.

Working Hours:

• Full-Time: 40 hours per week, Monday through Friday, with potential weekend shifts.
• Part-Time: Flexible hours available, with a minimum of 20 hours per week.

Knowledge, Skills, and Abilities:

• Ability to remain calm and professional in high-pressure situations.
• Proficiency in using CRM systems and other relevant software.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holiday leave.
• Professional development and training opportunities.
• Flexible working hours for part-time positions.
• Employee discounts and perks.
• Supportive work environment with opportunities for career growth.

Why Join:

At Fresher Job, we value our employees and are committed to creating a positive and inclusive work environment. Joining our team means becoming part of a company that is dedicated to your professional development and success. We offer a range of benefits and opportunities for growth to help you achieve your career goals. Whether you are just starting your career or looking to advance, Fresher Job provides a supportive and rewarding workplace.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to us with the subject line Customer Service Representative Application – Your Name. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview. We look forward to welcoming you to the Fresher Job team!