Customer Service Representative – Birmingham, AL

Job Summary

Fresher Jobs is seeking a proactive, friendly, and customer-focused Customer Service Representative to join our growing team in Birmingham, AL. This role is ideal for individuals who are passionate about providing exceptional service, resolving customer issues, and ensuring a seamless customer experience. As a Customer Service Representative, you will be the first point of contact for our clients, acting as a brand ambassador and playing a vital role in building strong customer relationships.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

• Resolve product or service problems by clarifying the customers complaint, determining the cause, and selecting the best solution.

• Maintain a high level of product knowledge to assist customers effectively.

• Follow up with customers to ensure issues are resolved to their satisfaction.

• Document all customer interactions and maintain accurate records using our CRM software.

• Provide feedback on customer trends and recurring issues to help improve overall service quality.

• Meet performance goals related to call handling time, resolution rate, and customer satisfaction.

• Collaborate with internal departments to resolve complex customer issues when needed.

Required Skills and Qualifications

• High school diploma or equivalent (GED) required.

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• Basic computer literacy and ability to navigate multiple systems.

• Ability to handle high volumes of interactions while maintaining a positive and professional attitude.

• Attention to detail and organizational skills.

• Ability to work well in a team-oriented environment.

Experience

• No prior experience is required — ideal for recent graduates or those entering the workforce.

• Previous experience in retail, hospitality, or call center environments is a plus.

Working Hours

• Full-time position: 40 hours per week.

• Shifts may include evenings, weekends, and holidays.

• Flexible scheduling options may be available.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.

• Ability to de-escalate difficult conversations and resolve conflicts tactfully.

• Adaptability and willingness to learn new tools, products, and systems.

• High emotional intelligence and empathy for customer needs.

• Capability to multitask in a fast-paced environment.

Benefits

• Competitive hourly wage with performance-based bonuses.

• Paid training and ongoing professional development.

• Health, dental, and vision insurance options.

• Paid time off (PTO), including vacation and sick days.

• 401(k) retirement plan with company match.

• Opportunities for internal advancement and career growth.

• Friendly, inclusive, and supportive team environment.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in growing talent from the ground up. Whether you are just starting your career or looking for a new challenge, we offer the tools, training, and supportive culture to help you succeed. Our commitment to creating a welcoming and rewarding workplace is what makes us a top choice for early-career professionals in customer service. Join us and take the first step toward a fulfilling and upward-moving career.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter through our careers page or by emailing us. Please include Customer Service Representative – Birmingham in the subject line. Shortlisted applicants will be contacted for a virtual or in-person interview.