Fresher Jobs
Job Summary
Fresher Jobs is seeking a proactive, friendly, and customer-focused Customer Service Representative to join our growing team in Birmingham, AL. This role is ideal for individuals who are passionate about providing exceptional service, resolving customer issues, and ensuring a seamless customer experience. As a Customer Service Representative, you will be the first point of contact for our clients, acting as a brand ambassador and playing a vital role in building strong customer relationships.
Key Responsibilities
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Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
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Resolve product or service problems by clarifying the customers complaint, determining the cause, and selecting the best solution.
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Maintain a high level of product knowledge to assist customers effectively.
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Follow up with customers to ensure issues are resolved to their satisfaction.
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Document all customer interactions and maintain accurate records using our CRM software.
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Provide feedback on customer trends and recurring issues to help improve overall service quality.
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Meet performance goals related to call handling time, resolution rate, and customer satisfaction.
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Collaborate with internal departments to resolve complex customer issues when needed.
Required Skills and Qualifications
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High school diploma or equivalent (GED) required.
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Excellent verbal and written communication skills.
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Strong active listening and problem-solving abilities.
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Basic computer literacy and ability to navigate multiple systems.
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Ability to handle high volumes of interactions while maintaining a positive and professional attitude.
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Attention to detail and organizational skills.
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Ability to work well in a team-oriented environment.
Experience
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No prior experience is required — ideal for recent graduates or those entering the workforce.
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Previous experience in retail, hospitality, or call center environments is a plus.
Working Hours
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Full-time position: 40 hours per week.
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Shifts may include evenings, weekends, and holidays.
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Flexible scheduling options may be available.
Knowledge, Skills, and Abilities
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Knowledge of customer service principles and best practices.
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Ability to de-escalate difficult conversations and resolve conflicts tactfully.
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Adaptability and willingness to learn new tools, products, and systems.
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High emotional intelligence and empathy for customer needs.
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Capability to multitask in a fast-paced environment.
Benefits
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Competitive hourly wage with performance-based bonuses.
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Paid training and ongoing professional development.
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Health, dental, and vision insurance options.
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Paid time off (PTO), including vacation and sick days.
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401(k) retirement plan with company match.
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Opportunities for internal advancement and career growth.
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Friendly, inclusive, and supportive team environment.
Why Join Fresher Jobs?
At Fresher Jobs, we believe in growing talent from the ground up. Whether you are just starting your career or looking for a new challenge, we offer the tools, training, and supportive culture to help you succeed. Our commitment to creating a welcoming and rewarding workplace is what makes us a top choice for early-career professionals in customer service. Join us and take the first step toward a fulfilling and upward-moving career.
How to Apply
Interested candidates should submit their updated resume and a brief cover letter through our careers page or by emailing us. Please include Customer Service Representative – Birmingham in the subject line. Shortlisted applicants will be contacted for a virtual or in-person interview.