Customer Service Representative – Birmingham, AL

Job Summary:

Fresher Jobs is seeking an enthusiastic and dedicated Customer Service Representative to join our team in Birmingham, AL. This role is ideal for individuals who are passionate about providing excellent customer service, resolving issues, and helping create a positive experience for every customer. As a Customer Service Representative, you will be the first point of contact for customers and will play a crucial role in representing our companys commitment to quality service and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, service inquiries, and troubleshooting issues.
• Resolve customer complaints and issues by providing effective solutions and alternatives.
• Maintain a thorough understanding of the companys products, services, and policies to provide accurate information to customers.
• Document customer interactions and transactions in the CRM system, ensuring all relevant information is recorded.
• Collaborate with other departments to ensure customer issues are resolved and follow up with customers to ensure their satisfaction.
• Participate in training and development programs to continuously improve product knowledge and customer service skills.
• Meet or exceed performance targets and KPIs, including response time, customer satisfaction ratings, and first-call resolution.

Required Skills and Qualifications:

• High school diploma or equivalent; some college experience or certifications in customer service is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to manage time efficiently and prioritize tasks in a fast-paced environment.
• Ability to stay calm and patient when handling difficult or upset customers.
• Basic computer skills and familiarity with CRM software.
• Flexibility to work in shifts, including evenings, weekends, and holidays.

Experience:

• No prior experience required, although any experience in customer service or call center environments will be considered a plus.
• Fresh graduates or individuals looking to start their careers in customer service are encouraged to apply.

Working Hours:

• Full-time position with flexible working hours.
• Shifts may include evenings, weekends, and holidays as required.

Knowledge, Skills, and Abilities:

• Customer-Centric Attitude: Strong focus on understanding and meeting customer needs, ensuring a positive customer experience.
• Technical Proficiency: Comfortable using various computer systems and software, including CRM tools.
• Communication Skills: Ability to communicate clearly and effectively with diverse customer groups, both written and orally.
• Adaptability: Willingness to learn and adapt to new processes, technologies, and product offerings.
• Team Player: Ability to work collaboratively with colleagues and other departments.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off (PTO) and paid holidays.
• Ongoing professional development and training opportunities.
• Employee discounts and perks.
• Opportunities for career advancement within the company.
• Supportive and friendly work environment.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in investing in our employees growth and providing a positive and dynamic workplace where you can thrive. Joining our team means becoming part of a company that values innovation, creativity, and a customer-first mentality. We offer great career opportunities, a supportive team culture, and a chance to make a real impact. Whether you are starting your career or looking for a new opportunity, Fresher Jobs is the perfect place to grow.

How to Apply:

Interested candidates are invited to submit their resume and cover letter through our online application portal. Please ensure that your resume includes relevant contact information and details of any previous customer service experience (if applicable). Our hiring team will review applications and contact shortlisted candidates for interviews.