Job Summary
As a Customer Service Representative at Cigna, you will play a pivotal role in providing exceptional service to our clients. You will be the first point of contact for our customers, addressing inquiries, resolving issues, and ensuring a positive experience. This remote position offers the flexibility of working from home while being part of a dynamic team dedicated to improving the health and well-being of our customers.
Key Responsibilities
- Respond promptly and accurately to customer inquiries via phone, email, and chat.
- Assist customers with questions regarding their health plans, benefits, and claims.
- Provide clear and concise information to help customers understand their options and resources.
- Resolve customer complaints with empathy and professionalism, escalating issues when necessary.
- Maintain comprehensive knowledge of Cignas products and services to offer informed support.
- Document customer interactions and feedback in the appropriate systems for tracking and analysis.
- Collaborate with team members and other departments to enhance customer experience.
- Participate in ongoing training and development sessions to stay updated on policies and industry changes.
Required Skills and Qualifications
- High school diploma or equivalent; associate or bachelors degree preferred.
- Proven experience in customer service, preferably in a healthcare or insurance environment.
- Strong verbal and written communication skills.
- Ability to empathize with customers and maintain a positive attitude.
- Proficient in using computers and customer service software; familiarity with CRM systems is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Experience
- Minimum of 1-2 years of experience in a customer service role, ideally within the healthcare industry.
- Experience handling sensitive information and maintaining confidentiality.
Working Hours
- Full-time position with flexible scheduling options.
- Availability to work evenings, weekends, and holidays as required.
Knowledge, Skills, and Abilities
- Comprehensive understanding of healthcare terminology and insurance processes.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to learn and adapt to new technologies and software quickly.
- Strong interpersonal skills to build rapport with customers and colleagues.
Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off (PTO) and paid holidays.
- Professional development opportunities and tuition reimbursement.
- Employee assistance programs for mental health support.
Why Join Cigna?
Cigna is committed to fostering a diverse and inclusive workplace where every employee can thrive. We believe in supporting our employees personal and professional growth, promoting a healthy work-life balance, and making a meaningful impact on the communities we serve. By joining Cigna, you will be part of a team dedicated to improving the health and well-being of our customers and their families.
How to Apply
If you are passionate about providing outstanding customer service and making a difference in peoples lives, we invite you to apply for the Customer Service Representative position at Cigna. Please submit your resume and a cover letter detailing your relevant experience through our careers page. Cigna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
