Customer Service Representative (Cigna remote job)

Job Summary

As a Customer Service Representative at Cigna, you will play a pivotal role in delivering exceptional service to our clients and members. This remote position requires you to engage with customers over the phone and through digital channels, providing assistance with inquiries related to health insurance products, claims processing, and account management. Your contributions will directly impact our mission of improving health and well-being across the communities we serve.

Key Responsibilities

• Respond to customer inquiries regarding health insurance policies, claims, and benefits with accuracy and professionalism.
• Process new applications, changes to existing policies, and claims in a timely manner.
• Maintain up-to-date knowledge of Cigna products, services, and policies to effectively assist customers.
• Identify and resolve issues while ensuring customer satisfaction.
• Document all interactions in the CRM system, adhering to compliance and regulatory standards.
• Collaborate with internal teams to escalate complex issues and ensure swift resolution.
• Participate in training and development sessions to enhance customer service skills and product knowledge.

Required Skills and Qualifications

• High school diploma or equivalent; Bachelors degree preferred.
• Proven experience in customer service or a related field, preferably in the healthcare or insurance industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and software, including CRM applications.
• Ability to work independently and manage time effectively in a remote environment.

Experience

• Minimum of 1-2 years of experience in a customer service role.
• Familiarity with health insurance terminology and processes is highly desirable.
• Experience working in a fast-paced, customer-focused environment.

Working Hours

• This is a full-time remote position with flexible working hours to accommodate customer needs. Standard shifts may vary, including evenings and weekends.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Adaptability to changing policies, procedures, and technology.
• Commitment to maintaining confidentiality and data security.
• Ability to work collaboratively in a team-oriented environment.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off (PTO) and holiday schedule.
• Opportunities for professional growth and development.
• Employee assistance programs and wellness initiatives.

Why Join Cigna?

Cigna is committed to creating a diverse and inclusive work environment. We value our employees contributions and believe in fostering a culture that empowers individuals to thrive. By joining our team, you will be part of an organization dedicated to improving health outcomes and making a positive impact on peoples lives. At Cigna, your career is a journey, and we are here to support you every step of the way.

How to Apply

If you are passionate about providing outstanding customer service and are excited about the opportunity to work with Cigna, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and interest in this role through our careers page at Cigna Careers.