Cigna
Job Summary
Cigna, a global health service leader, is seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will be the primary point of contact for our customers, ensuring their inquiries and concerns are handled promptly and professionally. This position offers the flexibility to work from home while making a meaningful impact in the lives of our clients.
Key Responsibilities
- Respond to customer inquiries via phone, email, or chat, providing accurate information about Cignas products and services.
- Resolve customer issues efficiently and empathetically, ensuring satisfaction and loyalty.
- Assist with claims processing, billing questions, and account updates.
- Educate customers on the use of online tools and resources for self-service.
- Maintain and update customer records with precise and timely documentation.
- Collaborate with other departments to address and resolve complex issues.
- Adhere to company policies and compliance standards to ensure customer data confidentiality.
Required Skills and Qualifications
- High school diploma or equivalent (Bachelors degree preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to multitask and prioritize in a fast-paced environment.
- Empathy and a customer-first attitude.
- Experience in customer service, healthcare, or insurance industries is a plus.
Experience
- Minimum of 1-2 years of experience in a customer service or call center role.
- Experience in a remote work environment is advantageous but not mandatory.
Working Hours
- Full-time or part-time positions are available.
- Shifts may vary based on time zones, with flexibility required to accommodate customer needs.
Knowledge, Skills, and Abilities
- Comprehensive understanding of health insurance concepts and terminology (training will be provided).
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work independently and collaboratively within a virtual team setting.
- Attention to detail and accuracy in handling customer data.
- Adaptability to evolving tools and technologies.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holidays.
- 401(k) with company match.
- Professional development and training opportunities.
- Employee wellness programs and resources.
- Work-from-home flexibility, promoting work-life balance.
Why Join Cigna?
Cigna is committed to improving health and well-being worldwide. By joining our team, you will have the opportunity to work for a company that values inclusivity, innovation, and collaboration. Our supportive work culture encourages personal and professional growth, allowing you to make a positive difference in the lives of millions of customers.
How to Apply
To apply for this position, please visit our careers page and submit your updated resume along with a cover letter highlighting your relevant experience. Applications are reviewed on a rolling basis, so we encourage you to apply early.