Customer Service Representative (CSR) – Remote

Job Summary

Fresher Jobs is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our dynamic remote team. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring their inquiries and issues are resolved efficiently. You will play a critical role in enhancing customer satisfaction and loyalty by delivering personalized and timely service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex cases to management when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with the service provided.
• Identify trends in customer inquiries and feedback to help improve processes and product offerings.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree preferred.
• Proven experience in a customer service role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and CRM systems.
• Ability to work independently and as part of a team.
• A positive attitude and a passion for helping others.

Experience

• Minimum of 1-2 years of experience in customer service or related fields.
• Experience in handling a high volume of customer interactions effectively.
• Familiarity with various communication platforms (phone, chat, email).

Working Hours

• Flexible working hours, with the requirement to work at least 40 hours per week.
• Availability during peak customer service hours, including evenings and weekends, as needed.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.
• Ability to adapt to new software and technologies quickly.
• Excellent time management and organizational skills.
• Ability to maintain composure in stressful situations and provide calm, effective support.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Opportunities for professional development and career advancement.
• Paid time off and holidays.

Why Join Fresher Jobs?

At Fresher Jobs, we value our employees and believe in fostering a supportive and inclusive work environment. Joining our team means becoming part of a company that prioritizes professional growth and work-life balance. You will have the opportunity to make a meaningful impact on our customers experiences while working alongside a team of dedicated professionals.

How to Apply

If you are passionate about providing outstanding customer service and thrive in a remote work environment, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to us. We look forward to reviewing your application!