Customer Service Representative (Email Support)

Job Summary

At Fresher Job, we are seeking a dedicated and empathetic Customer Service Representative (Email Support) to join our dynamic team. The ideal candidate will be responsible for delivering exceptional support to our customers via email, ensuring that their inquiries are addressed promptly and effectively. This role is pivotal in maintaining our high standards of customer satisfaction and fostering positive relationships with our clients. If you are passionate about providing outstanding service and thrive in a fast-paced environment, we would love to hear from you.

Key Responsibilities

• Respond to Customer Inquiries: Manage and resolve customer inquiries and issues received through email in a timely and professional manner.
• Problem Solving: Identify and analyze customer issues, providing effective solutions or escalating complex cases to appropriate departments.
• Documentation: Accurately document customer interactions, feedback, and resolutions in the companys CRM system.
• Maintain Quality Standards: Ensure that all communication meets the companys quality standards and adheres to established guidelines and procedures.
• Product Knowledge: Stay up-to-date with the companys products, services, and policies to provide accurate and relevant information to customers.
• Customer Feedback: Collect and relay customer feedback to relevant teams to help improve products, services, and customer experience.
• Team Collaboration: Work closely with other team members and departments to resolve customer issues and enhance overall service delivery.

Required Skills and Qualifications

• Communication Skills: Excellent written communication skills with the ability to convey information clearly and professionally via email.
• Customer Orientation: Strong customer service skills with a focus on understanding and addressing customer needs.
• Attention to Detail: High level of accuracy and attention to detail in managing customer requests and documentation.
• Technical Proficiency: Proficient in using email, CRM systems, and other relevant software applications.
• Problem-Solving Abilities: Ability to think critically and solve problems effectively while maintaining a positive attitude.

Experience

• Previous Experience: Prior experience in a customer service role, particularly in an email support capacity, is highly desirable.
• Industry Knowledge: Experience in [relevant industry or sector, if applicable] is a plus but not required.

Working Hours

• Schedule: Full-time position with standard working hours from 9:00 AM to 6:00 PM, Monday to Friday. Occasional overtime may be required based on business needs.

Knowledge, Skills, and Abilities

• Adaptability: Ability to adapt to changing priorities and handle multiple tasks efficiently.
• Empathy: Strong ability to empathize with customers and handle sensitive situations with care.
• Organizational Skills: Effective organizational skills to manage and prioritize a high volume of email correspondence.
• Team Player: Ability to collaborate and work well within a team environment while also being self-motivated.

Benefits

• Competitive Salary: Attractive salary package commensurate with experience.
• Health and Wellness: Comprehensive health insurance, including dental and vision coverage.
• Paid Time Off: Generous vacation days, sick leave, and paid holidays.
• Professional Development: Opportunities for career growth and professional development.
• Work-Life Balance: Supportive work environment with flexible scheduling options where possible.

Why Join

Joining Fresher Job means becoming part of a forward-thinking company that values its employees and is committed to their success. We offer a supportive and collaborative work environment where your contributions are recognized and valued. At Fresher Job, we believe in empowering our team members to reach their full potential while delivering exceptional service to our customers.

How to Apply

To apply for the Customer Service Representative (Email Support) position, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. Applications can be sent to us or submitted through our online application portal. We look forward to reviewing your application!