Customer Service Representative (Email Support)

Job Summary:

Fresher Jobs is seeking enthusiastic and detail-oriented Customer Service Representatives (Email Support) to join our growing team. In this role, you will serve as the first point of contact for customers via email, ensuring their inquiries and concerns are addressed with efficiency, accuracy, and professionalism. This is an excellent opportunity for freshers or those new to the customer support field who are eager to develop their communication and problem-solving skills in a fast-paced and supportive work environment.

Key Responsibilities:

• Respond promptly and professionally to customer queries received via email.

• Identify and resolve customer issues, providing clear and comprehensive solutions.

• Maintain a positive, empathetic, and professional tone in all communication.

• Document all customer interactions and updates accurately within the CRM system.

• Escalate unresolved issues to the appropriate internal teams as needed.

• Stay updated on product knowledge and company policies to provide accurate information.

• Collaborate with other team members to ensure a seamless customer support experience.

Required Skills and Qualifications:

• Excellent written communication skills in English.

• Strong attention to detail and ability to follow processes.

• Basic computer literacy and familiarity with email platforms.

• Ability to handle multiple tasks efficiently and maintain accuracy.

• Willingness to learn and adapt in a dynamic work environment.

Experience:

• No prior experience is required — this role is ideal for recent graduates or individuals looking to start a career in customer support.

• Prior experience in a customer-facing role or email support is a plus but not mandatory.

Working Hours:

• Full-time position.

• Flexible shifts available, including weekends and holidays, based on business needs.

• Remote/work-from-home setup.

Knowledge, Skills, and Abilities:

• Strong organizational and time management skills.

• Ability to remain calm under pressure and handle challenging situations with professionalism.

• Familiarity with customer service tools and CRM systems (preferred but not essential).

• A proactive attitude and a passion for helping others.

Benefits:

• Competitive entry-level salary.

• Work-from-home flexibility.

• On-the-job training and continuous learning opportunities.

• Career growth potential within a supportive team environment.

• Health and wellness programs (subject to location).

• Employee engagement activities and virtual events.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in nurturing talent and providing opportunities for growth. Our team is made up of passionate individuals who are committed to delivering exceptional customer service. As a part of our organization, you will have access to training, mentorship, and a clear career development path. Whether you are just starting out or looking for a fresh start, Fresher Jobs is the perfect place to build your future.

How to Apply:

Ready to start your journey with us?
Send your updated resume and a brief cover letter highlighting your interest in the role to us with the subject line Customer Service Representative – Email Support Application.

We look forward to hearing from you!