Customer Service Representative (Evening – Part-Time)

Job Summary

Progressive Technology is seeking a dedicated and customer-oriented Customer Service Representative to join our team for evening shifts. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This part-time role is perfect for individuals looking to balance work with other commitments.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide product information, troubleshoot problems, and offer solutions.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and contribute to a positive work environment.
• Follow company policies and procedures to handle customer requests and complaints.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software and Microsoft Office applications.
• High school diploma or equivalent; college degree preferred.

Experience

• Previous experience in customer service or a related field is preferred but not required.
• Familiarity with technology products and services is a plus.

Working Hours

• Evening shifts, part-time (20-25 hours per week).
• Flexible scheduling to accommodate personal commitments.
• Must be available to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to remain calm and professional under pressure.
• A proactive attitude and willingness to learn.
• Capacity to work independently and as part of a team.

Benefits

• Competitive hourly wage.
• Opportunities for professional growth and development.
• Access to company-sponsored training programs.
• Employee discounts on Progressive Technology products and services.
• Supportive and inclusive work environment.

Why Join

• Be part of a dynamic and innovative company that values customer satisfaction and employee well-being.
• Flexible work hours to fit your lifestyle.
• Gain valuable experience in customer service and the technology industry.
• Join a team that is committed to excellence and continuous improvement.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and availability to us with the subject line “Customer Service Representative Application – Evening Shift.” Applications will be reviewed on a rolling basis until the position is filled.

Join Progressive Technology and help us deliver exceptional service to our valued customers!