Customer Service Representative – Evening & Weekends (Part/Full Time Shift)

Job Summary

Fresher Job is seeking a dynamic and enthusiastic Customer Service Representative to join our team for evening and weekend shifts. This role is pivotal in ensuring our customers receive exceptional service, resolving inquiries, and providing support to enhance customer satisfaction. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a commitment to delivering outstanding service.

Key Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information.
• Problem Resolution: Effectively handle customer complaints and issues, ensuring resolutions align with company policies and standards.
• Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
• Documentation: Accurately record customer interactions in our CRM system, ensuring data is up to date and detailed.
• Team Collaboration: Work closely with team members and other departments to resolve complex issues and improve overall customer experience.
• Feedback Loop: Collect customer feedback and share insights with management to help enhance service offerings.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Experience

• Previous experience in a customer service role is preferred.
• Familiarity with CRM systems and practices.
• Experience handling customer complaints and providing solutions.

Working Hours

• This position requires availability for evening and weekend shifts.
• Flexible scheduling options available for both part-time and full-time positions.

Knowledge, Skills, and Abilities

• Ability to work under pressure while maintaining a positive attitude.
• Strong interpersonal skills and the ability to build rapport with customers.
• Adaptability to changing situations and willingness to learn new processes.
• Proficiency in multilingual communication is a plus.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Flexible working hours to suit your schedule.
• Comprehensive training program to enhance your skills.
• Opportunities for career advancement within the company.
• Employee discounts and benefits.

Why Join

At Fresher Job, we believe in fostering a positive and inclusive work environment. Joining our team means being part of a supportive community where your contributions are valued. We are committed to your professional development and offer the resources and opportunities to help you thrive in your career.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are a good fit for this position. Please send your application to us with the subject line Customer Service Representative Application. We look forward to hearing from you!