Customer Service Representative- Evening & Weekends Part/Full Time Shift

Job Summary

Fresher Jobs is seeking a dedicated and dynamic Customer Service Representative to join our team during the evening and weekend shifts. This role is crucial in ensuring that our customers receive exceptional service and support. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services. If you have a passion for helping others and a commitment to customer satisfaction, we would love to hear from you!

Key Responsibilities

• Provide excellent customer service through various communication channels, including phone, email, and chat.
• Address customer inquiries, complaints, and feedback with professionalism and efficiency.
• Troubleshoot and resolve customer issues in a timely manner, ensuring a positive experience.
• Maintain a thorough understanding of our products and services to effectively assist customers.
• Document customer interactions and follow up as needed to ensure resolution.
• Collaborate with team members to share knowledge and improve processes.
• Participate in training sessions and team meetings to enhance skills and service quality.

Required Skills and Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and Microsoft Office Suite.
• Flexibility to work evening and weekend shifts.

Experience

• Minimum of 1-2 years of experience in customer service or a related field.
• Familiarity with CRM systems and customer support tools is preferred.

Working Hours

• Part-time and full-time positions available.
• Evening and weekend shifts; flexibility is required.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a customer-centric approach.
• Ability to handle stressful situations calmly and professionally.
• Adaptability to learn new technologies and processes quickly.
• A positive attitude and a willingness to go the extra mile for customers.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work schedule to accommodate personal commitments.
• Comprehensive training program and ongoing professional development.
• Opportunity for career advancement within the company.
• Employee discounts and other perks.

Why Join

At Fresher Jobs, we value our employees and strive to create a positive and inclusive work environment. You will be part of a supportive team that recognizes and rewards hard work. Join us in delivering outstanding service to our customers while growing your career in a dynamic industry.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and explaining why they are a good fit for this role. Please send your application to us with the subject line Customer Service Representative Application. We look forward to hearing from you!