Customer Service Representative, Full or Part Time

Job Summary

At Fresher Jobs, we are dedicated to delivering exceptional service and support to our customers. We are seeking a motivated and dynamic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. This position is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and operational efficiency.
• Provide feedback on customer concerns to management to improve service quality.
• Stay updated on product knowledge and company policies to effectively assist customers.
• Participate in training and development programs to enhance skills and knowledge.

Required Skills and Qualifications

• High school diploma or equivalent; further education is a plus.
• Strong verbal and written communication skills.
• Proficiency in using computer systems and customer service software.
• Excellent problem-solving abilities and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Strong organizational skills with the ability to manage multiple tasks.

Experience

• Previous experience in customer service or a related field is preferred, but not mandatory.
• Experience handling customer complaints and resolving issues effectively.
• Familiarity with CRM systems is an advantage.

Working Hours

• Full-Time: 40 hours per week, with shifts varying between 8 AM to 8 PM.
• Part-Time: Flexible hours available, with a minimum of 20 hours per week.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a customer-centric approach.
• Ability to adapt to changing situations and remain calm under pressure.
• Empathy and patience in dealing with customer concerns.
• Basic math skills for processing transactions and refunds.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible working hours for part-time roles.
• Health, dental, and vision insurance for full-time employees.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• Employee discounts on company products and services.

Why Join

Joining Fresher Jobs means becoming part of a vibrant team committed to excellence and customer satisfaction. We believe in nurturing talent and providing a supportive environment that fosters growth and innovation. With a focus on employee well-being, we offer a workplace where your contributions are valued and rewarded.

How to Apply

If you are passionate about providing outstanding customer service and meet the qualifications outlined above, we want to hear from you! Please submit your resume and a cover letter detailing your interest in the position to us. We look forward to welcoming you to the Fresher Jobs team!