Customer Service Representative – Hiring Work From Home Jobs – Nigeria

Progressive Technology is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This remote position offers an opportunity to work from home, allowing you to balance your professional and personal life while contributing to a growing, dynamic company. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, addressing their concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities:

• Customer Support: Respond promptly to customer inquiries via phone, email, and live chat. Provide accurate information, resolve issues, and ensure a positive customer experience.
• Problem Solving: Identify customer needs, clarify information, research issues, and provide effective solutions. Escalate complex cases to the appropriate departments when necessary.
• Order Management: Assist customers with placing orders, tracking shipments, processing returns, and managing their accounts. Ensure all transactions are handled accurately and efficiently.
• Feedback Handling: Collect and document customer feedback, suggesting improvements to enhance our products and services. Work closely with the team to implement customer feedback.
• Record Keeping: Maintain detailed records of customer interactions, inquiries, complaints, and resolutions. Ensure that all information is accurate and up-to-date in the customer service database.
• Team Collaboration: Collaborate with colleagues and other departments to resolve customer issues. Participate in team meetings, training sessions, and performance reviews.

Required Skills and Qualifications:

• Education: A minimum of a high school diploma or equivalent. A bachelor’s degree in any related field is preferred but not required.
• Communication Skills: Excellent verbal and written communication skills in English. Proficiency in additional languages is a plus.
• Customer Focus: A genuine passion for helping others and a strong commitment to providing excellent customer service.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to think on your feet and provide quick, effective solutions.
• Technical Skills: Proficiency in using computers, including familiarity with CRM software, email systems, and online chat platforms. Ability to quickly learn new systems and tools.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Adaptability: Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.

Experience:

• Experience: At least 1-2 years of experience in customer service, preferably in a remote work environment. Experience in the technology or e-commerce sector is a plus.
• Work Environment: Previous experience working remotely or in a virtual team is advantageous.

Working Hours:

• Full-Time or Part-Time: Depending on your availability, this position offers both full-time and part-time options.
• Shifts: Flexibility to work various shifts, including evening and weekend hours, to accommodate customer needs across different time zones.

Knowledge, Skills, and Abilities:

• Empathy and Patience: Ability to remain calm under pressure and show empathy to customers, ensuring their concerns are understood and addressed.
• Attention to Detail: Meticulous attention to detail when handling customer requests and recording information.
• Interpersonal Skills: Ability to build rapport with customers and team members, fostering a positive and collaborative working environment.
• Self-Motivation: Ability to work independently and stay motivated in a remote work setting.

Benefits:

• Competitive Salary: A competitive salary package that reflects your experience and qualifications.
• Remote Work: Enjoy the flexibility of working from home, eliminating the need for a daily commute.
• Career Growth: Opportunities for professional development and career advancement within the company.
• Health and Wellness: Comprehensive health benefits, including medical, dental, and vision coverage, as well as mental health support.
• Paid Time Off: Generous paid time off, including vacation days, sick leave, and holidays.
• Training and Development: Access to ongoing training and development programs to enhance your skills and knowledge.

Why Join Us:

At Progressive Technology, we believe in empowering our employees to achieve their full potential. We are committed to creating a supportive and inclusive work environment where everyone feels valued and respected. As a Customer Service Representative, you will have the opportunity to make a meaningful impact on our customers and contribute to the success of a forward-thinking company. Join us and be part of a team that values innovation, collaboration, and excellence.

How to Apply:

If you are passionate about customer service and looking for a remote opportunity, we would love to hear from you. To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role. Applications can be submitted through our online portal or via email to us.