Job Summary
HR Service Jobs is seeking a detail-oriented, empathetic, and professional Customer Service Representative (Non-IT) to join our growing remote support team. In this role, you will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a high level of satisfaction across various communication channels including phone, email, and chat. This is a work-from-home opportunity, ideal for individuals who thrive in a fast-paced virtual environment and have strong interpersonal skills.
Key Responsibilities
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Handle inbound and outbound customer communication via phone, chat, and email in a timely, courteous, and professional manner.
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Resolve customer inquiries, complaints, or issues effectively while maintaining a positive customer experience.
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Accurately document customer interactions in CRM tools and follow up as required.
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Escalate complex problems to appropriate departments when necessary.
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Collaborate with cross-functional teams to improve the customer experience and internal processes.
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Maintain a high level of product and service knowledge to ensure accurate information is delivered to customers.
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Meet or exceed established service level targets and performance metrics.
Required Skills and Qualifications
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Excellent written and verbal communication skills in English.
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Strong customer-first attitude and active listening skills.
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Ability to multitask, prioritize, and manage time effectively in a remote setting.
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High level of accuracy and attention to detail.
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Comfortable working with various online platforms, CRM systems, and productivity tools.
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Reliable internet connection and a distraction-free home office setup.
Experience
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Minimum 1 year of experience in a customer-facing role (preferably remote).
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Previous experience in non-IT sectors such as retail, e-commerce, telecom, banking, or insurance is an added advantage.
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Freshers with exceptional communication skills and a willingness to learn are also encouraged to apply.
Working Hours
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Flexible shift options available: Day and Evening Shifts.
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Minimum commitment of 6–8 hours per day, 5 days a week.
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Weekend availability may be required based on business needs.
Knowledge, Skills, and Abilities
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Strong problem-solving abilities and a proactive mindset.
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Proficiency in Microsoft Office, Google Workspace, and customer support software.
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Patience and resilience when dealing with difficult customer interactions.
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A collaborative attitude with a willingness to adapt and learn in a remote team environment.
Benefits
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Competitive monthly salary with performance-based incentives.
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Work-from-home flexibility and a healthy work-life balance.
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Paid training and ongoing career development opportunities.
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Employee wellness programs and virtual team engagement activities.
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Opportunity to grow within a dynamic and inclusive remote-first organization.
Why Join HR Service Jobs?
At HR Service Jobs, we are committed to building a culture of trust, inclusion, and excellence. As a remote-first employer, we empower our team members to work from anywhere while staying connected and motivated. You will have the chance to be part of a people-centric organization that values professional growth, collaboration, and a customer-first approach in everything we do.
How to Apply
To be considered for this opportunity, please submit your updated resume along with a brief cover letter outlining your interest in the role to us.
Shortlisted candidates will be contacted for a virtual interview.
Join us and become the voice that makes a difference in peoples daily lives—from the comfort of your home.