Job Summary
Fresher Job is seeking a dynamic and customer-focused individual to join our team as a Part-Time Customer Service Representative. In this role, you will serve as the first point of contact for our clients, providing exceptional service and support. You will play a critical role in enhancing customer satisfaction and fostering loyalty, ensuring that every interaction reflects our commitment to quality and care.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently while maintaining a positive attitude.
- Document customer interactions and maintain accurate records in our database.
- Collaborate with team members to enhance the customer experience and streamline processes.
- Provide product information and assistance to customers, ensuring they are well-informed about our offerings.
- Participate in training and development opportunities to improve service skills and product knowledge.
- Maintain a calm and composed demeanor while handling challenging situations or complaints.
Required Skills and Qualifications
- High school diploma or equivalent; further education or relevant certifications are a plus.
- Strong verbal and written communication skills in English.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Positive attitude and a passion for helping others.
Experience
- Previous experience in a customer service role is preferred but not mandatory.
- Familiarity with customer support tools and CRM systems is a plus.
- Experience in a fast-paced environment is beneficial.
Working Hours
- This is a part-time position, requiring availability for 20-25 hours per week.
- Flexible scheduling options, including evenings and weekends, are available.
Knowledge, Skills, and Abilities
- Strong understanding of customer service principles and practices.
- Ability to multitask and manage time effectively.
- Empathy and patience when dealing with customers.
- Adaptability to changing situations and customer needs.
Benefits
- Competitive hourly wage.
- Flexible working hours to support work-life balance.
- Opportunities for professional development and training.
- Friendly and supportive team environment.
- Employee discounts on products and services.
Why Join
At Fresher Job, we believe that our employees are our greatest asset. We are committed to fostering an inclusive and engaging workplace where every team member can thrive. Join us and be part of a company that values your contributions, supports your growth, and encourages you to make a difference in the lives of our customers.
How to Apply
If you are passionate about providing excellent customer service and want to be part of a dynamic team, we would love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience to us. Applications will be accepted until application deadline. We look forward to welcoming you to our team!
