Job Summary
As a Customer Service Representative at Cigna, you will play a pivotal role in delivering exceptional service to our diverse client base. This remote position offers you the flexibility to work from anywhere while providing high-quality support and resolving customer inquiries effectively. You will be the primary point of contact for our members, addressing their concerns, answering questions, and ensuring a seamless experience with our health insurance products and services.
Key Responsibilities
- Customer Interaction: Handle inbound and outbound calls, emails, and chat messages with professionalism, empathy, and accuracy.
- Issue Resolution: Diagnose and resolve customer issues, including claims inquiries, policy questions, and billing discrepancies.
- Information Management: Maintain accurate and detailed records of customer interactions, transactions, and inquiries in our CRM system.
- Product Knowledge: Stay updated on Cignas products, services, and policies to provide accurate information and support.
- Compliance: Adhere to company policies, procedures, and regulatory requirements in all customer interactions.
- Feedback Collection: Gather and report customer feedback to help improve service quality and customer satisfaction.
Required Skills and Qualifications
- Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Customer Focus: Strong customer service skills with a genuine desire to help and resolve issues.
- Problem-Solving: Ability to troubleshoot and resolve issues efficiently and creatively.
- Technical Proficiency: Comfortable using computer systems, CRM software, and various communication tools.
- Attention to Detail: High level of accuracy in data entry and record-keeping.
Experience
- Previous Experience: At least 1-2 years of experience in a customer service role, preferably in the healthcare or insurance industry.
- Remote Work Experience: Experience working remotely is a plus, demonstrating the ability to work independently and manage time effectively.
Working Hours
- Flexibility: This is a full-time remote position with a standard workweek of 40 hours. Shifts may vary, including occasional evenings and weekends, to accommodate different time zones and customer needs.
Knowledge, Skills, and Abilities
- Empathy and Patience: Ability to handle sensitive situations with empathy and patience.
- Adaptability: Flexibility to adapt to changing processes, procedures, and technology.
- Team Collaboration: Strong ability to work collaboratively with team members and other departments.
- Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities efficiently.
Benefits
- Competitive Salary: Attractive compensation package commensurate with experience.
- Healthcare Coverage: Comprehensive health, dental, and vision insurance plans.
- Retirement Plans: 401(k) plan with company match.
- Paid Time Off: Generous PTO and paid holidays.
- Professional Development: Opportunities for training and career advancement.
- Work-Life Balance: Flexible working hours and remote work options.
Why Join
At Cigna, we are dedicated to improving the health and well-being of the people we serve. As a member of our team, you will be part of a dynamic and supportive environment that values your contributions and encourages professional growth. Join us in making a meaningful difference in the lives of our members while enjoying the flexibility of remote work.
How to Apply
To apply for this position, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for the Customer Service Representative role at Cigna. Applications can be submitted through our careers page on the Cigna website or via the job posting on our partner recruitment platforms. We look forward to reviewing your application and exploring how you can contribute to our mission of providing exceptional customer service.
