Customer Service Representative – Work from Home

Job Summary

Fresher Jobs is seeking enthusiastic and dedicated individuals to join our dynamic team as Customer Service Representatives (Remote). This is an excellent opportunity for freshers or individuals with minimal experience who are eager to kickstart their career in customer support. In this role, you will be the first point of contact for our customers, providing top-notch service and support through various communication channels. If you are passionate about helping people, enjoy problem-solving, and want a flexible work-from-home job, this is the perfect role for you.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.

• Identify and assess customer needs to achieve satisfaction.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.

• Maintain detailed and accurate records of customer interactions and transactions.

• Collaborate with team members and other departments to resolve complex issues.

• Strive to achieve customer satisfaction, productivity, and quality targets set by management.

Required Skills and Qualifications

• High school diploma or equivalent required; a college degree is a plus.

• Proficiency in written and verbal English communication.

• Basic computer literacy and ability to navigate multiple systems and tools.

• Strong interpersonal skills and customer-oriented mindset.

• Ability to multitask, prioritize, and manage time effectively.

• A quiet and distraction-free home working environment with a stable internet connection.

Experience

• No prior experience required – this is an ideal position for freshers.

• Previous experience in customer service, call centers, or support roles will be considered an asset.

Working Hours

• Flexible shifts available (Full-time and Part-time).

• Candidates must be willing to work on a rotational shift schedule, including weekends and holidays.

• Typical shift duration: 6–8 hours per day, with breaks included.

Knowledge, Skills, and Abilities

• Ability to remain calm and empathetic under pressure.

• Excellent problem-solving and decision-making skills.

• Fast learner with a proactive attitude.

• Knowledge of CRM systems or customer service software is a plus.

• Comfortable working independently in a remote environment.

Benefits

• Competitive entry-level salary.

• Work-from-home flexibility and work-life balance.

• Paid training and career development opportunities.

• Health and wellness support.

• Performance-based incentives and recognition programs.

• Internet allowance (where applicable).

Why Join Fresher Jobs?

At Fresher Jobs, we believe in empowering individuals at the start of their careers. We provide a supportive, inclusive, and growth-driven environment that helps you gain valuable skills and experience in the customer service industry. We invest in our employees development, offering plenty of opportunities for advancement and internal mobility. Join us to work with a team that values your contributions, encourages innovation, and prioritizes your personal and professional growth—all from the comfort of your home.

How to Apply

Ready to begin your journey with us? Please submit your application via our careers page or send your resume to us with the subject line: Customer Service Representative – Remote Application. Shortlisted candidates will be contacted for an initial online assessment and virtual interview.