Customer service Representative – Work from Home – UK

Fresher Jobs is a UK-based platform dedicated to connecting enthusiastic job seekers with meaningful opportunities across various industries. Specializing in entry-level positions, we focus on matching candidates with roles that align with their skills and interests, while also offering ample room for growth. Our team understands the needs of job seekers who are eager to kick-start their careers, and we work tirelessly to make the hiring process smooth, efficient, and rewarding. With a reputation for transparency and support, Fresher Jobs is known for its commitment to both its candidates and its client companies.

Our mission is to bridge the gap between employers and job seekers by creating a job market that is accessible, inclusive, and full of opportunities. Whether you’re looking for a full-time role or a flexible part-time position, Fresher Jobs has a variety of options that cater to different lifestyles and career goals. We pride ourselves on fostering long-term partnerships that benefit both candidates and employers, and our innovative, technology-driven approach to recruitment ensures a seamless experience for all.

Join Fresher Jobs, and take the first step towards building a rewarding and successful career.

Job Title:

Customer Service Representative – Work from Home (UK)

Job Summary

Fresher Jobs is seeking dedicated and highly motivated Customer Service Representatives to join our growing team. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring they receive the best possible service experience. This is a fully remote, work-from-home role that offers flexibility and a supportive environment where you can thrive.

The ideal candidate will be able to handle inquiries and complaints in a professional manner, ensuring customer satisfaction. You will be responsible for resolving issues, providing information, and escalating concerns when necessary. Our ideal candidate is a strong communicator who can balance empathy with efficiency, ensuring that every customer interaction is handled with care and professionalism.

If you’re passionate about helping people and enjoy solving problems, this could be the perfect role for you. You’ll have the opportunity to work with a team that values collaboration and offers training to help you grow in your role.

Responsibilities

• Handle inbound and outbound customer interactions through phone, email, and live chat.
• Provide accurate information to customers regarding products, services, and policies.
• Resolve customer inquiries efficiently and escalate issues to appropriate departments when necessary.
• Maintain records of customer interactions, complaints, and transactions.
• Meet individual and team performance targets for customer satisfaction and issue resolution.
• Assist with troubleshooting and provide step-by-step solutions to customers facing technical issues.
• Identify opportunities to improve processes and enhance the overall customer experience.

Requirements

• Excellent communication skills (both written and verbal).
• Ability to multitask and manage time efficiently.
• Strong problem-solving skills with a solution-oriented mindset.
• Comfortable using digital tools and platforms for customer management.
• Ability to work independently in a remote setup.
• High-speed internet connection and a quiet, distraction-free workspace.

Experience

• Previous experience in a customer service role is preferred but not required.
• Experience working in a remote setting is a plus.
• Familiarity with CRM systems or similar tools is an advantage.

Working Hours

• Flexible working hours with shifts between 8:00 AM and 8:00 PM GMT.
• Some weekend and holiday availability may be required.
• 35-40 hours per week, with part-time opportunities available for the right candidates.

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficiency in navigating and using digital systems.
• A proactive approach to learning new tools and systems.
• Ability to adapt quickly to changing customer needs and business demands.

Benefits

• Competitive hourly rate with performance-based bonuses.
• Fully remote work – achieve work-life balance while working from home.
• Professional development opportunities and access to ongoing training.
• Paid time off and holiday pay.
• Opportunities for career advancement within the company.
• Supportive team culture with regular virtual team-building activities.

Why Explore a Career at Fresher Jobs?

At Fresher Jobs, we believe that our employees are our greatest asset. When you join our team, you become part of a dynamic organization that values growth, innovation, and customer success. We offer more than just a job – we provide a pathway to build a long-term, fulfilling career.

You will have the chance to work with a diverse and talented team, all while enjoying the flexibility and comfort of working from home. Our commitment to employee well-being ensures a healthy work-life balance, and we invest in our people through training, mentoring, and career development opportunities. We foster an inclusive and collaborative work environment where your contributions are valued and your career goals are supported.

Start your journey with Fresher Jobs and discover a role that allows you to make a difference every day.

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