Customer Service Specialist

Job Summary

Fresher Jobs is looking for a dedicated, proactive, and customer-centric Customer Service Specialist to join our growing remote team. As the first point of contact for our clients, you will play a pivotal role in delivering an exceptional customer experience across all communication channels. Whether it is resolving inquiries, assisting with troubleshooting, or guiding users through our services, your role is critical to customer satisfaction and retention.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

• Resolve customer complaints with empathy and efficiency, aiming for first-contact resolution.

• Document customer interactions and maintain accurate records in the CRM system.

• Collaborate with internal departments to solve customer issues or relay feedback.

• Proactively identify customer pain points and suggest process improvements.

• Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction score.

• Stay up-to-date with company products, services, and policies.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong listening skills and a genuine passion for helping others.

• Ability to multitask, prioritize tasks, and manage time effectively.

• Comfortable working independently in a remote environment.

• Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.

• A positive attitude with a problem-solving mindset.

Experience

• No prior experience required – freshers are welcome and encouraged to apply!

• Previous experience in a customer support or call center environment is a plus but not mandatory.

• Comprehensive training will be provided to ensure your success in the role.

Working Hours

• Flexible shifts available

• Standard working hours: Monday to Friday, 9 AM – 6 PM (adjustable based on time zone and team needs)

• Occasional weekend or evening shifts depending on customer demand

Knowledge, Skills, and Abilities

• Basic understanding of customer service principles and practices

• Familiarity with remote working tools such as Zoom, Slack, Google Workspace, etc.

• Adaptable to change and quick to learn new tools or processes

• Empathy, patience, and professionalism in handling all types of customers

• Strong team spirit and willingness to contribute to a collaborative environment

Benefits

• Work from the comfort of your home

• Paid training and onboarding

• Opportunities for career growth and promotions

• Performance-based bonuses and incentives

• Supportive team environment with ongoing mentorship

• Paid time off and wellness leave

• Access to employee development programs and learning platforms

Why Join Fresher Jobs?

At Fresher Jobs, we believe in giving everyone a chance to launch a fulfilling career. As a part of our team, you will join a diverse and inclusive workplace that values your growth and well-being. We empower our employees with the tools, support, and training they need to succeed—regardless of prior experience. Join us and be part of a company that truly values fresh perspectives and fresh talent.

How to Apply

Ready to kickstart your career in customer service? Submit your application by sending your updated resume and a brief cover letter to us with the subject line: Customer Service Specialist – Remote Application.

Applications are reviewed on a rolling basis, so apply early!