Customer Support Associate – Evening/Night Shift

Job Summary

Fresher Jobs is seeking a dedicated and enthusiastic Customer Support Associate to join our dynamic team for the evening and night shift. In this role, you will serve as the primary point of contact for our customers, assisting them with inquiries and resolving issues promptly. We are looking for individuals who are passionate about providing exceptional service and who thrive in a fast-paced environment.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat during evening and night shifts.
• Respond to customer inquiries regarding products, services, and account issues.
• Resolve customer complaints effectively and efficiently, ensuring high levels of customer satisfaction.
• Document and track customer interactions in our CRM system.
• Collaborate with other departments to ensure seamless service delivery.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in training sessions and team meetings to enhance skills and share insights.

Required Skills and Qualifications

• High school diploma or equivalent; bachelors degree is a plus.
• Strong verbal and written communication skills.
• Proficient in using computers and various software applications.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a customer-oriented mindset.
• Flexibility to work evening and night shifts, including weekends and holidays.

Experience

• Previous experience in customer service or support roles is preferred but not mandatory.
• Familiarity with CRM systems and support software is a plus.

Working Hours

• Evening and night shift hours, typically from 4 PM to 12 AM or 12 AM to 8 AM, including weekends and holidays as required.

Knowledge, Skills, and Abilities

• Strong multitasking abilities to manage several customer inquiries simultaneously.
• Empathy and patience in dealing with customer issues.
• Ability to adapt to changing situations and handle stress effectively.
• Basic knowledge of company products and services.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Paid time off and flexible scheduling options.
• Opportunities for career advancement and professional development.
• Employee discounts on company products and services.

Why Join

At Fresher Jobs, we value our employees and are committed to fostering a positive work environment. Join us and be part of a team that thrives on collaboration and innovation. We believe in recognizing hard work and providing opportunities for growth. If you are looking for a rewarding career in customer support, we want to hear from you!

How to Apply

Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to us. Please include Customer Support Associate Application in the subject line. We look forward to welcoming you to our team!