Job Summary
Cognizant is seeking a highly motivated and empathetic Customer Support Representative to join our dynamic client service team. This role is ideal for individuals passionate about delivering excellent customer experiences, resolving inquiries with professionalism, and contributing to the success of a global technology leader. You will serve as the first point of contact for customers, helping them navigate issues and offering prompt and accurate resolutions.
Key Responsibilities
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Serve as the first point of contact for customers via phone, email, or chat, ensuring a high standard of customer satisfaction.
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Accurately log customer interactions and queries into the support system.
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Identify and escalate priority issues and route them to the appropriate internal teams.
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Provide product/service information clearly and concisely.
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Troubleshoot basic technical problems or account-related concerns.
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Maintain deep knowledge of company products, services, and support processes.
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Meet or exceed performance targets such as quality, resolution time, and customer satisfaction ratings.
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Follow up on unresolved queries within agreed timelines.
Required Skills and Qualifications
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Strong verbal and written communication skills in English.
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Customer-first attitude and problem-solving mindset.
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Basic proficiency in using computers, CRMs, and web-based applications.
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Ability to handle high call/email volumes with professionalism and empathy.
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Adaptable to changes in processes and products.
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Willingness to work in rotational shifts, including weekends or holidays if required.
Experience
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0–2 years of experience in customer support, help desk, BPO, or a related customer-facing role.
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Freshers with excellent communication skills and a passion for service are encouraged to apply.
Working Hours
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Full-time: 5 days a week
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Rotational shifts (24/7 environment depending on client/project)
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Flexibility to work on weekends and public holidays as scheduled
Knowledge, Skills, and Abilities
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Knowledge of customer service practices and principles
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Familiarity with support ticketing tools such as Zendesk, Freshdesk, or Salesforce is a plus
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Ability to multitask, prioritize, and manage time effectively
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Emotional intelligence and the ability to stay calm under pressure
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Quick learner with an aptitude for grasping new technologies and tools
Benefits
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Competitive salary with performance-based incentives
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Health and wellness programs (medical, dental, and vision insurance)
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Paid time off and leave benefits
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Professional development and training opportunities
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Employee assistance program (EAP)
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Opportunity to work with a globally recognized organization
Why Join Cognizant?
At Cognizant, we believe in empowering our people with the tools and opportunities to thrive. As a Customer Support Representative, you will be a vital link between the organization and its customers. Join a diverse and inclusive work environment that values integrity, collaboration, innovation, and respect. Experience meaningful work, continuous learning, and a pathway to long-term career growth.
How to Apply
Interested candidates can apply directly through the Cognizant Careers Portal or send their updated resume to us with the subject line: Application for Customer Support Representative.
Shortlisted candidates will be contacted for the next steps in the recruitment process.