Customer support representative at disney jobs at home united kingdom

Job Summary

Join the enchanting world of Disney as a Customer Support Representative! This remote role invites you to be the voice of one of the most beloved brands in the world. As a vital member of our customer support team, you will assist guests with inquiries related to Disney products and services, ensuring that every interaction is magical. We are seeking enthusiastic individuals who are passionate about delivering exceptional customer service and can embody the Disney spirit in every conversation.

Key Responsibilities

• Provide outstanding customer support via phone, email, and chat for various Disney products and services.
• Assist customers with inquiries related to bookings, merchandise, and general information about Disney experiences.
• Resolve customer issues promptly and effectively, ensuring a positive experience.
• Maintain up-to-date knowledge of Disney offerings, policies, and procedures to provide accurate information.
• Collaborate with team members and other departments to enhance customer satisfaction.
• Document interactions and maintain records of customer feedback for continuous improvement.
• Participate in training sessions and team meetings to enhance skills and service quality.

Required Skills and Qualifications

• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer service.
• Ability to handle inquiries with patience and empathy.
• Proficiency in using computers and familiarity with customer service software.
• Ability to work independently in a remote environment while maintaining high productivity levels.
• Previous experience in customer service or support roles is preferred.

Experience

• A minimum of 1-2 years of experience in a customer service role, preferably in a fast-paced environment.
• Experience in the entertainment or hospitality industry is a plus.
• Familiarity with Disney products and services will be beneficial.

Working Hours

• Flexible shifts available, including evenings and weekends.
• Full-time and part-time positions are offered to accommodate various schedules.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and the ability to connect with customers from diverse backgrounds.
• A keen attention to detail and the ability to multitask effectively.
• A positive attitude and a passion for providing exceptional customer experiences.
• Adaptability to changing priorities and the ability to remain calm under pressure.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive training and ongoing professional development opportunities.
• Access to Disney discounts, including merchandise and park tickets.
• Flexible work-from-home options, promoting a healthy work-life balance.
• A supportive and inclusive company culture that values diversity.

Why Join

Working at Disney means being part of a world-renowned company that values creativity, innovation, and the magic of storytelling. You will have the opportunity to contribute to unforgettable experiences for our guests while working with a dedicated and passionate team. Join us and become a part of the magic that inspires people around the world!

How to Apply

If you are ready to embark on this magical journey, please submit your resume and a cover letter detailing your relevant experience and passion for customer service. Visit our careers page at Disney Careers for more information and to apply online. We look forward to welcoming you to the Disney family!