Job Summary
At Fresher Job, we are committed to delivering exceptional customer service and enhancing employee experience. We are seeking a dedicated Customer Support Representative who thrives in a dynamic environment and is passionate about helping others. This hybrid position allows for flexibility, combining remote work with in-office collaboration, enabling you to contribute to our mission of providing outstanding support to our customers while fostering a positive workplace culture.
Key Responsibilities
- Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and effectively.
- Collaborate with various departments to ensure customer concerns are escalated appropriately and addressed in a timely manner.
- Maintain accurate records of customer interactions, ensuring data integrity and confidentiality.
- Conduct follow-ups to ensure customer satisfaction and gather feedback for continuous improvement.
- Assist in the development of customer support resources, including FAQs and knowledge base articles.
- Participate in team meetings to share insights and contribute to the enhancement of customer support strategies.
- Support employee experience initiatives by providing feedback on customer trends and insights.
Required Skills and Qualifications
- Excellent verbal and written communication skills, with a strong ability to convey information clearly and concisely.
- Strong problem-solving skills and a customer-centric mindset.
- Proficient in using customer support software and tools; experience with CRM systems is a plus.
- Ability to work independently and collaboratively within a team environment.
- Adaptability to change and a willingness to learn new processes and technologies.
- Strong organizational skills with attention to detail.
Experience
- A minimum of 1-2 years of experience in a customer service or support role, preferably in a hybrid or remote setting.
- Experience in employee experience initiatives or a related field is a plus.
Working Hours
- This is a hybrid position with flexible working hours. Employees are expected to be available during core business hours (9 AM – 5 PM) and may adjust their schedules to accommodate customer needs and personal commitments.
Knowledge Skills and Abilities
- Familiarity with customer support best practices and industry trends.
- Ability to handle challenging customer interactions with professionalism and empathy.
- Basic knowledge of HR practices and employee engagement strategies is beneficial.
- Strong technological skills, with the ability to learn new software quickly.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday policies.
- Opportunities for professional development and growth within the company.
- Flexible work arrangements to support work-life balance.
- Employee wellness programs and resources.
Why Join
Fresher Job is more than just a workplace; it is a community where innovation and collaboration thrive. We value our employees and invest in their growth and well-being. By joining our team, you will play a crucial role in shaping our customer support services and enhancing the overall employee experience, all while enjoying the flexibility of a hybrid work environment.
How to Apply
If you are ready to take the next step in your career and contribute to a dynamic team, we want to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role to us. We look forward to welcoming you to Fresher Job!
