Job Summary
Fresher Jobs is looking for a dynamic and customer-oriented Customer Support Specialist to join our remote team. This position is ideal for individuals who enjoy working in a fast-paced environment and are eager to assist customers with their inquiries. The role requires a commitment to providing excellent service while working in the early morning shift and weekends, supporting customers based in various time zones. As a Customer Support Specialist, you will be the first point of contact for customers, resolving issues, providing guidance, and ensuring a positive customer experience.
Key Responsibilities
- Respond promptly to customer inquiries through email, chat, and phone support in a professional manner.
- Address and resolve customer complaints, issues, and requests effectively and efficiently.
- Provide accurate information regarding products, services, and troubleshooting steps.
- Maintain a detailed record of customer interactions, including inquiries, issues, and resolutions.
- Collaborate with team members and departments to ensure smooth service delivery.
- Assist with onboarding new customers and educating them on product usage.
- Continuously update knowledge base articles and customer-facing documentation.
- Identify recurring customer issues and provide feedback to improve processes and product offerings.
- Meet or exceed individual and team performance targets for customer satisfaction and response times.
Required Skills and Qualifications
- Exceptional written and verbal communication skills in English.
- Strong customer service skills with a genuine desire to help others.
- Problem-solving abilities to handle complex customer inquiries.
- Ability to work independently and as part of a remote team.
- Comfortable working in early morning shifts and on weekends.
- Proficiency in using customer support software, chat platforms, and Microsoft Office Suite.
- A positive, patient, and empathetic attitude when interacting with customers.
- Strong organizational skills and attention to detail.
Experience
- Previous experience in a customer support or customer service role is preferred but not mandatory.
- Experience working remotely or in an early shift environment is a plus.
- Freshers with excellent communication skills and a passion for customer service are encouraged to apply.
Working Hours
- Early morning shift: 5:00 AM – 1:00 PM IST
- Weekend shifts (Saturday and Sunday): Required as part of the regular schedule.
- Flexibility to work in different time zones may be required based on customer needs.
Knowledge, Skills, and Abilities
- Excellent problem-solving and analytical skills.
- Ability to remain calm under pressure and de-escalate tense situations.
- Technical aptitude to understand and communicate product issues or troubleshooting steps.
- Knowledge of customer support best practices and key performance indicators (KPIs).
- Proficient in CRM software and other customer support tools.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
Benefits
- Competitive salary based on experience.
- Remote work flexibility with the option to work from the comfort of your home.
- Opportunity for growth and career advancement within the company.
- Paid time off (PTO) and holiday leave.
- Training and development programs to enhance skills and professional growth.
- A positive, collaborative, and inclusive work culture.
Why Join Fresher Jobs?
Fresher Jobs offers an exciting opportunity to work with a rapidly growing company that values its employees. As a remote-first company, we prioritize work-life balance and offer flexible scheduling options. Our team is diverse, dynamic, and dedicated to providing exceptional service to our customers. If you are looking for a role where you can make an impact, grow your skills, and enjoy the flexibility of remote work, Fresher Jobs is the perfect place for you.
How to Apply
To apply for this position, please submit your updated resume along with a cover letter outlining your customer service experience and availability. In your cover letter, please highlight why you are a great fit for this role and how your skills align with the job requirements.
We look forward to reviewing your application!
