Customer Support Specialist – Virtual/Remote

Job Summary:

We are seeking a dedicated and empathetic Customer Support Specialist to join our growing team at Fresher Jobs. This remote, full-time position is ideal for individuals who are passionate about providing exceptional service and support to customers in a virtual environment. As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction through various channels such as phone, email, and live chat. If you are a problem solver with a keen attention to detail and enjoy helping others, we want to hear from you!

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and live chat, providing accurate and timely responses.
• Identify and assess customers needs to achieve satisfaction and provide effective solutions.
• Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain customer records by updating account information in the CRM system.
• Document all customer interactions and transactions in compliance with company policies and procedures.
• Collaborate with team members and other departments to address customer feedback and improve overall service.
• Stay updated on product knowledge, policies, and services to provide the best assistance to customers.
• Meet or exceed performance goals, including response time, customer satisfaction, and issue resolution.

Required Skills and Qualifications:

• High school diploma or equivalent; a bachelors degree is a plus.
• Previous experience in a customer service or support role is preferred but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Ability to work effectively in a remote, self-paced environment.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Empathy and patience when dealing with frustrated customers.
• Strong attention to detail and accuracy.

Experience:

• Previous experience in a customer service or similar role is an advantage.
• Experience working in a remote or virtual setting is a plus, but not required.

Working Hours:

• This is a full-time remote position, with flexible working hours.
• You may be required to work weekends or evenings based on business needs.
• Weekly hours: 40 hours per week.

Knowledge, Skills, and Abilities:

• Customer Service Expertise: A strong understanding of customer service principles and the ability to resolve inquiries and concerns in a timely manner.
• Technology Proficiency: Comfort with using customer service software, CRM systems, and other digital tools.
• Adaptability: Ability to adjust to new processes, systems, and evolving customer needs.
• Attention to Detail: Ensuring accurate information is provided to customers and documented accordingly.
• Collaboration: Willingness to work in a team environment, share knowledge, and support peers.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Paid time off (PTO) and holidays.
• Professional development and growth opportunities.
• Employee wellness programs and initiatives.
• Access to employee discounts and other perks.

Why Join:

At Fresher Jobs, we are committed to fostering an inclusive and positive work environment where your skills and contributions are valued. As a Customer Support Specialist, you will have the opportunity to make a direct impact on our customers experiences and help shape the future of our company. Whether you are looking to advance your career or explore new opportunities in customer support, Fresher Jobs offers the tools and resources to help you succeed.

How to Apply:

To apply, please submit your updated resume along with a brief cover letter highlighting your customer service experience and why you are a perfect fit for the role. We look forward to reviewing your application and potentially welcoming you to the Fresher Jobs team!