Customer Support Specialist – Virtual/Remote

Job Summary

Fresher Jobs is seeking a highly motivated, empathetic, and detail-oriented Customer Support Specialist to join our dynamic virtual team. As the first point of contact for our customers, you will play a crucial role in ensuring customer satisfaction by providing timely, accurate, and courteous support via multiple channels. This remote position is ideal for individuals who are passionate about helping others, enjoy problem-solving, and thrive in a fast-paced digital environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, live chat, and phone.

• Identify and troubleshoot customer issues, providing clear and effective solutions.

• Maintain detailed and accurate records of customer interactions using CRM systems.

• Escalate complex issues to appropriate internal teams when necessary.

• Ensure a seamless and positive customer experience from start to finish.

• Collaborate with other departments to improve overall customer satisfaction.

• Stay up to date with product knowledge, system updates, and company policies.

• Contribute to the development of customer support documentation and FAQs.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong interpersonal skills and a genuine desire to assist others.

• Ability to multitask and prioritize workload in a remote setting.

• Proficiency in using customer service software, CRMs, and communication tools.

• Basic technical troubleshooting skills.

• High emotional intelligence and patience when dealing with diverse customer concerns.

Experience

• No prior experience is required—ideal for fresh graduates or individuals starting their careers.

• Previous experience in a customer support or service role is a plus but not mandatory.

• On-the-job training will be provided to ensure success in the role.

Working Hours

• Full-time or part-time availability.

• Flexible scheduling available—rotational shifts may include evenings and weekends.

• 100% remote—work from anywhere with a reliable internet connection.

Knowledge, Skills, and Abilities

• A quick learner with a proactive approach to problem-solving.

• Comfortable working independently and within a team.

• Basic understanding of computer systems, mobile devices, and web-based applications.

• Adaptability to change and eagerness to grow professionally.

• Strong organizational skills and attention to detail.

Benefits

• Competitive entry-level salary.

• Paid training and career development opportunities.

• Flexible working hours with remote setup.

• Performance bonuses and recognition programs.

• Health and wellness support resources.

• A positive and inclusive virtual work culture.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in creating opportunities for individuals at the beginning of their professional journey. By joining our team, you will gain hands-on experience in customer support, receive mentorship, and be part of a supportive environment that values growth, learning, and collaboration. We are passionate about empowering our team to thrive and make meaningful connections with customers every day.

How to Apply

If you are ready to start your career and make a difference, we would love to hear from you!
To apply, please send your resume and a brief cover letter to us with the subject line: Customer Support Specialist Application.
Applications are reviewed on a rolling basis—apply today and start your journey with us!