Job Summary
Join the magical world of Disney as a Social Media Customer Support Representative! In this remote position, you will be the voice of Disney, engaging with our valued customers through various social media platforms. Your role will be pivotal in ensuring a positive customer experience while embodying the Disney brands core values. You will address inquiries, resolve issues, and provide exceptional service, all while sharing the joy and magic that Disney represents.
Key Responsibilities
- Customer Engagement: Monitor and respond to customer inquiries across social media platforms including Facebook, Twitter, and Instagram in a timely and friendly manner.
- Issue Resolution: Identify customer issues and provide effective solutions while adhering to Disneys standards and policies.
- Brand Advocacy: Promote Disneys values and mission in all interactions, enhancing the customer experience and brand loyalty.
- Collaboration: Work closely with cross-functional teams to resolve customer issues and provide feedback on customer interactions to improve services.
- Content Creation: Assist in crafting engaging social media content that reflects Disneys brand voice and resonates with our audience.
- Reporting: Maintain accurate records of customer interactions and feedback, and prepare regular reports to assess performance and areas for improvement.
Required Skills and Qualifications
- Exceptional written communication skills with a friendly and engaging tone.
- Strong understanding of social media platforms and trends.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service tools and software.
- Strong problem-solving skills and ability to think critically under pressure.
- Passion for Disney and knowledge of its products and services.
Experience
- Minimum of 1-2 years of experience in customer service or social media management, preferably in a remote setting.
- Experience with social media monitoring and engagement tools is a plus.
Working Hours
- Full-time position with flexible hours. Availability to work evenings, weekends, and holidays as required to meet customer needs.
Knowledge, Skills, and Abilities
- Strong empathy and ability to connect with customers.
- Familiarity with conflict resolution and de-escalation techniques.
- Ability to adapt to new tools and technologies quickly.
- Understanding of metrics and KPIs related to social media engagement and customer satisfaction.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday policies.
- Access to Disney employee perks including discounts on parks, merchandise, and experiences.
- Opportunities for professional development and career advancement.
Why Join
At Disney, we believe in the power of storytelling and the importance of creating magical moments for our guests. By joining our Social Media Customer Support team, you will play a crucial role in delivering unforgettable experiences. You will work in a dynamic environment that fosters creativity, collaboration, and growth.
How to Apply
If you are ready to bring joy to millions of Disney fans and be part of our remarkable team, please submit your resume and cover letter through our careers page. We can not wait to see how you can contribute to the magic!
