Disney Social Media Customer Support Job Work From Home

Job Summary

Join the enchanting world of Disney as a Social Media Customer Support Specialist! In this remote role, you will be the voice of Disney, delivering exceptional customer service and engaging with our beloved fans across various social media platforms. Your passion for storytelling and commitment to providing magical experiences will be instrumental in upholding Disneys reputation for outstanding customer support.

Key Responsibilities

• Customer Engagement: Monitor and respond to customer inquiries, comments, and messages on social media platforms, ensuring timely and accurate responses that embody the Disney spirit.
• Issue Resolution: Investigate and resolve customer concerns with empathy and professionalism, using your problem-solving skills to enhance customer satisfaction.
• Brand Advocacy: Actively promote Disneys brand values and initiatives through thoughtful interactions and creative communication strategies.
• Collaboration: Work closely with cross-functional teams, including Marketing, PR, and Technical Support, to provide comprehensive solutions and share customer insights.
• Reporting: Track and analyze social media metrics to measure the effectiveness of customer interactions and provide actionable insights for continuous improvement.

Required Skills and Qualifications

• Excellent Communication Skills: Exceptional verbal and written communication abilities with a knack for storytelling and engaging customers.
• Social Media Proficiency: Strong familiarity with various social media platforms (e.g., Facebook, Twitter, Instagram) and their respective best practices.
• Empathy and Patience: A genuine desire to help others and the ability to remain calm under pressure while addressing customer needs.
• Tech Savvy: Proficient in using customer support software, social media management tools, and basic troubleshooting techniques.

Experience

• Customer Service Experience: Minimum of 2 years in a customer service or support role, preferably in a social media environment.
• Disney Enthusiast: A passion for Disney products, services, and culture is highly desired, contributing to authentic customer interactions.

Working Hours

• This position requires flexibility to work various shifts, including evenings, weekends, and holidays, to accommodate customer needs across different time zones.

Knowledge, Skills, and Abilities

• Problem-Solving Skills: Ability to analyze situations and devise effective solutions quickly.
• Attention to Detail: A meticulous approach to customer interactions to ensure clarity and accuracy in all communications.
• Team Player: Ability to collaborate with diverse teams while contributing to a positive work environment.

Benefits

• Competitive Salary: Attractive compensation package commensurate with experience.
• Remote Work Flexibility: Enjoy the convenience of working from home while maintaining a healthy work-life balance.
• Health Benefits: Comprehensive health insurance plans, including medical, dental, and vision coverage.
• Retirement Plans: Access to 401(k) plans with company match to help you save for the future.
• Disney Perks: Enjoy exclusive employee discounts on Disney merchandise, theme parks, and experiences.

Why Join

At Disney, we believe in creating a culture that values diversity, creativity, and innovation. By joining our team, you will have the opportunity to be part of a magical journey that connects people around the world through storytelling and unforgettable experiences. Your contributions will make a real impact, ensuring our fans feel valued and appreciated.

How to Apply

Ready to bring your passion for customer service to Disney? Please submit your resume and a cover letter detailing your relevant experience and why you are excited about this opportunity. Apply through our careers page at Disney Careers and embark on a magical career with us!