Disney
Job Summary
Disney is seeking a passionate and customer-focused individual to join our Social Media Customer Support team. This remote position offers a unique opportunity to interact with our global fanbase, addressing their queries and enhancing their overall Disney experience. As a Social Media Customer Support Representative, you will engage with customers across social media platforms, providing prompt, accurate, and delightful assistance in alignment with Disneys values.
Key Responsibilities
- Respond to customer inquiries, comments, and complaints on Disneys official social media channels, including Facebook, Twitter, Instagram, and others.
- Provide accurate and efficient solutions to resolve customer concerns while maintaining a positive brand image.
- Monitor social media platforms for trends, feedback, and potential issues, escalating matters as necessary.
- Collaborate with internal teams, including marketing and customer support, to address specific concerns or escalate complex issues.
- Create and update a knowledge base of frequently asked questions and best practices for customer interactions.
- Maintain professional and friendly communication while adhering to Disneys brand tone and guidelines.
- Analyze customer interactions and feedback to contribute to process improvements and enhanced customer satisfaction.
Required Skills and Qualifications
- Exceptional written communication skills with a friendly and professional tone.
- Experience in customer service or social media management (1-2 years preferred).
- Familiarity with major social media platforms and their tools for customer interaction.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Knowledge of Disneys offerings, services, and brand culture.
- Tech-savvy with proficiency in using CRM software or social media management tools.
Experience
- Minimum 1 year of experience in customer support, social media engagement, or related roles.
- Previous experience in entertainment or hospitality industries is a plus.
Working Hours
- Flexible working hours with the expectation to handle customer queries during peak times, including weekends and holidays.
Knowledge, Skills, and Abilities
- Strong understanding of social media trends and best practices.
- Empathy and patience in dealing with diverse customer needs.
- Excellent organizational skills and ability to work independently.
- A passion for Disney and the ability to embody the magic in customer interactions.
Benefits
- Competitive salary and performance bonuses.
- Flexible remote working environment.
- Access to exclusive Disney content and discounts on products, services, and parks.
- Professional growth and development opportunities.
- Health and wellness benefits, including medical and dental insurance.
Why Join Disney?
At Disney, you become part of a team that brings magic to life for millions around the globe. By joining our Social Media Customer Support team, you will play a pivotal role in creating memorable experiences for our cherished fans. Our inclusive culture values innovation, collaboration, and personal growth, making it an exciting place to work.
How to Apply
To apply for this position, please submit your resume and a cover letter highlighting your customer service and social media expertise. Applications can be submitted via Disneys official careers portal or through the link provided in the job posting.