Fresher Jobs
Job Summary
We are seeking a dedicated and dynamic Duty Manager for Airport Customer Experience Administration to join our growing team. In this role, you will be responsible for overseeing the day-to-day operations at the airport, ensuring seamless customer service, and maintaining the highest standards of safety and efficiency. The Duty Manager will also handle customer concerns, supervise the staff, and work closely with other departments to ensure an exceptional travel experience for all passengers.
Key Responsibilities
- Supervise and manage all aspects of airport customer service operations.
- Ensure that airport policies and procedures are followed to maintain operational efficiency and safety.
- Handle and resolve customer complaints, feedback, and special requests promptly and effectively.
- Lead, motivate, and guide a team of customer service agents to deliver top-notch services.
- Monitor flight arrivals, departures, and gate operations to maintain smooth transitions for passengers.
- Collaborate with airport security, airline staff, and ground crews to ensure a coordinated and seamless operation.
- Ensure compliance with all regulatory and safety standards in the airport environment.
- Provide leadership during peak periods to manage staff effectively and minimize disruptions.
- Prepare and present regular reports on operational performance, customer feedback, and staff efficiency to senior management.
- Assist in the development and implementation of customer service training programs for new hires.
- Liaise with the airport management team and other stakeholders to improve overall customer experience and operational processes.
Required Skills and Qualifications
- Bachelors degree in Hospitality, Business Management, or a related field.
- Previous experience in customer service, operations, or airport management is highly desirable.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication and interpersonal skills to interact with passengers, staff, and management effectively.
- Ability to work under pressure and handle stressful situations with professionalism and composure.
- Exceptional problem-solving skills and a proactive approach to managing customer concerns.
- Proficient in using computer systems and technology relevant to airport operations (e.g., flight tracking systems, customer service software).
- Flexibility to work shifts, weekends, and public holidays as required.
Experience
- A minimum of 2-3 years of experience in a customer service role, preferably in an airport or airline environment.
- Previous supervisory or managerial experience is a plus.
- Experience in managing a team and leading by example in a fast-paced, customer-focused environment.
Working Hours
- Full-time position with a shift-based schedule, including evenings, weekends, and public holidays.
- Availability to work flexible hours depending on operational requirements.
Knowledge, Skills, and Abilities
- In-depth knowledge of airport operations, safety regulations, and customer service standards.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Ability to handle complex customer inquiries and resolve conflicts effectively.
- Proficient in conflict resolution, decision-making, and team management.
- Sound knowledge of the travel industry and airline operations.
Benefits
- Competitive salary and performance-based bonuses.
- Health insurance coverage for employees and their families.
- Paid vacation and leave days.
- Professional development and training opportunities.
- Opportunities for career advancement in the airport and airline industry.
- A dynamic and diverse work environment.
Why Join?
Fresher Jobs offers an exciting and fulfilling career path in the airport operations and customer service field. As a Duty Manager, you will play a critical role in ensuring passenger satisfaction and operational excellence. You will have the opportunity to work with a team of passionate and dedicated professionals, while developing valuable skills that can lead to career advancement in a globally recognized industry.
How to Apply
Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience and qualifications. Please email your application to us or visit our website to apply directly.
We look forward to having you as part of our team!