Job Summary
Fresher Jobs is seeking a motivated and detail-oriented Entry Level Helpdesk Coordinator to join our dynamic team. This position is ideal for individuals looking to launch their career in IT support and customer service. As the first point of contact for our users, you will play a vital role in ensuring smooth operations and exceptional user experiences by providing timely assistance and resolving technical issues.
Key Responsibilities
- Serve as the primary contact for helpdesk inquiries, responding to tickets via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues, providing effective solutions to users.
- Maintain a detailed record of user interactions, issues, and resolutions using our helpdesk software.
- Collaborate with IT team members to escalate complex problems and ensure timely resolution.
- Provide training and support to users on software applications and IT policies.
- Assist in the development and maintenance of helpdesk documentation and knowledge base articles.
- Monitor system performance and assist in the implementation of upgrades and maintenance tasks.
Required Skills and Qualifications
- Strong communication skills, both verbal and written, with a customer-centric approach.
- Basic knowledge of computer systems, networking, and common software applications.
- Familiarity with helpdesk software and ticketing systems is a plus.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong attention to detail and organizational skills.
Experience
- No prior experience is required; however, internships or coursework in IT support or related fields will be beneficial.
- Experience in customer service roles is advantageous, showcasing your ability to handle inquiries and resolve issues.
Working Hours
- Full-time position with standard working hours of Monday to Friday, 9:00 AM to 5:00 PM. Flexibility may be required during peak periods.
Knowledge, Skills, and Abilities
- A proactive approach to learning new technologies and processes.
- Ability to work independently and as part of a team.
- Basic understanding of ITIL principles is a plus.
- Strong interpersonal skills to interact effectively with diverse users.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and career advancement.
- Paid time off and holiday leave.
- Friendly and collaborative work environment.
Why Join
At Fresher Jobs, we believe in investing in our employees and fostering a culture of growth and innovation. This is an excellent opportunity for entry-level professionals to gain hands-on experience in IT support, enhance their skills, and advance their careers in a supportive environment.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter detailing their interest in the position to us. Please include Entry Level Helpdesk Coordinator in the subject line. We look forward to welcoming new talent to our team!
