Entry Level IT Support Role

Job Summary

HR Service Jobs is seeking a motivated and tech-savvy individual to join our team as an Entry Level IT Support Specialist. This role is ideal for those who are passionate about technology and eager to start their career in IT support. As a key player in our IT department, you will provide essential technical support to our staff, ensuring smooth and efficient operations across all company systems and platforms. This position offers a fantastic opportunity to develop your skills in a dynamic and supportive environment.

Key Responsibilities

• Technical Support: Provide first-line support to end-users for hardware, software, and network issues. Troubleshoot and resolve technical problems both remotely and on-site.
• System Maintenance: Assist with the installation, configuration, and maintenance of IT hardware and software, including desktops, laptops, printers, and network devices.
• User Management: Create, modify, and manage user accounts and permissions in various systems and platforms.
• Documentation: Maintain accurate records of support requests and resolutions in the IT ticketing system. Document processes and create user guides as needed.
• Collaboration: Work closely with senior IT staff to support ongoing projects and initiatives. Participate in team meetings and contribute to the improvement of IT processes and procedures.
• Training: Assist in onboarding new employees with IT training and setup. Provide basic IT training to staff as needed.

Required Skills and Qualifications

• Educational Background: Associates degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Technical Skills: Basic understanding of computer hardware, operating systems (Windows, macOS), and software applications. Familiarity with network concepts and troubleshooting techniques.
• Communication: Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and concisely.
• Problem-Solving: Excellent problem-solving abilities with a proactive approach to identifying and resolving issues.
• Customer Service: Demonstrated commitment to providing excellent customer service with a positive and patient demeanor.

Experience

• Professional Experience: Previous experience in a technical support role is a plus but not required. Internships or hands-on projects in IT support are beneficial.
• Skills Development: Exposure to or experience with IT ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools (e.g., TeamViewer, Remote Desktop) is advantageous.

Working Hours

• Schedule: Full-time position with standard working hours of Monday to Friday, 9:00 AM to 5:00 PM. Some flexibility may be required based on business needs and occasional after-hours support.

Knowledge, Skills, and Abilities

• Technical Aptitude: Strong foundational knowledge of IT systems, networks, and hardware.
• Analytical Skills: Ability to analyze problems, identify root causes, and implement effective solutions.
• Organizational Skills: Capable of managing multiple tasks and priorities efficiently.
• Teamwork: Ability to work collaboratively in a team-oriented environment while also being able to work independently.

Benefits

• Compensation: Competitive salary with opportunities for growth and advancement.
• Healthcare: Comprehensive health, dental, and vision insurance plans.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Access to training programs, certifications, and career advancement opportunities.
• Work-Life Balance: Flexible working arrangements and a supportive work environment.

Why Join HR Service Jobs?

At HR Service Jobs, we value our employees and are committed to their professional growth and success. Joining our team means becoming part of a dynamic and collaborative work environment where innovation and dedication are encouraged. We invest in our employees development and provide the tools and support needed to achieve their career goals. If you are looking for a place where you can start your IT career with a supportive team and exciting opportunities, HR Service Jobs is the perfect fit for you.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their qualifications and interest in the role to us. Please include Entry Level IT Support Role in the subject line of your email. Applications will be reviewed on a rolling basis, and qualified candidates will be contacted for an interview.