Job Summary
Join Flipkart, one of Indias leading e-commerce platforms, as a Customer Support Executive. This entry-level position is perfect for freshers who are enthusiastic about delivering exceptional customer service. As a vital part of our customer experience team, you will assist customers with their inquiries, provide solutions, and contribute to maintaining Flipkarts reputation for outstanding service. If you are looking to start your career in a dynamic and fast-paced environment, this is the opportunity for you.
Key Responsibilities
- Provide timely and accurate responses to customer inquiries through various communication channels (phone, email, chat).
- Assist customers in navigating the Flipkart platform and resolving any issues they may encounter.
- Maintain a high level of professionalism and empathy while addressing customer concerns.
- Collaborate with internal teams to escalate and resolve complex issues effectively.
- Document customer interactions in the system to ensure accurate record-keeping and feedback.
- Contribute to process improvements and share insights for enhancing the overall customer experience.
- Participate in training sessions to enhance product knowledge and customer service skills.
Required Skills and Qualifications
- A Bachelors degree or equivalent in any discipline.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-oriented mindset.
- Basic computer skills, including proficiency in MS Office and familiarity with CRM software.
- Ability to handle stressful situations with a calm and professional demeanor.
- Willingness to work in shifts, including weekends and holidays as required.
Experience
- Freshers are welcome to apply; prior experience in customer service is a plus but not mandatory.
Working Hours
- Full-time position with flexible shifts, including mornings, evenings, and weekends.
Knowledge, Skills, and Abilities
- Strong interpersonal skills to build rapport with customers.
- Ability to multitask and manage time effectively.
- Willingness to learn and adapt in a fast-paced environment.
- Understanding of e-commerce and retail operations is advantageous.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive training and onboarding program.
- Opportunities for career advancement within the company.
- Health insurance and wellness programs.
- Employee discounts on Flipkart products.
- Dynamic and inclusive work culture.
Why Join Flipkart?
At Flipkart, we believe in fostering a culture of innovation, collaboration, and customer-centricity. By joining our team, you will have the chance to work with a diverse group of talented individuals, enhance your skills, and contribute to the success of a leading e-commerce platform. We value your growth and are committed to providing a supportive environment where you can thrive.
How to Apply
If you are ready to embark on an exciting career journey with Flipkart, please submit your updated resume and a cover letter detailing your interest in the Customer Support Executive position. Applications can be sent to us or through our careers page. We look forward to welcoming you to our team!
