Job Summary
HR Service Jobs is currently hiring Customer Service Executives to support our growing client base through a flexible hybrid work model. As a Customer Service Executive, you will be the first point of contact for customers, delivering exceptional support via phone, email, or chat. This role is ideal for individuals with a passion for service, effective communication skills, and a professional demeanor. Whether you’re working from home or on-site, your goal is to ensure customer satisfaction with every interaction.
Key Responsibilities
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Respond to customer inquiries through phone, email, and live chat in a professional and timely manner.
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Resolve customer concerns, issues, or complaints with a solutions-oriented approach.
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Document customer interactions and update relevant databases.
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Collaborate with internal teams to follow up on customer queries.
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Escalate complex issues to senior support staff or relevant departments.
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Maintain customer satisfaction scores and adhere to service-level agreements (SLAs).
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Participate in training sessions to stay updated on product knowledge and customer service techniques.
Required Skills and Qualifications
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Excellent verbal and written communication skills in English.
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Strong interpersonal and customer-handling skills.
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Basic computer proficiency and ability to learn new software quickly.
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Empathy, patience, and a problem-solving attitude.
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Ability to multitask, prioritize, and manage time effectively.
Experience
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Minimum 0–2 years of experience in customer service, telecalling, BPO, or related roles.
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Freshers with excellent communication skills are encouraged to apply.
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Experience with CRM tools or customer support platforms is a plus.
Working Hours
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Full-time position.
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6 days working per week with rotational weekly offs.
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Flexible shift timings including morning and evening shifts.
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Hybrid model: A mix of remote work and occasional in-office presence (as required).
Knowledge, Skills, and Abilities
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Understanding of customer relationship principles and service ethics.
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Capability to handle high-volume interactions calmly and efficiently.
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Adaptable to work in a fast-paced and ever-evolving environment.
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Familiarity with digital communication tools (e.g., Zoom, Teams, Google Meet).
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A team player who collaborates effectively with peers and management.
Benefits
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Competitive salary and performance-based incentives.
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Flexible hybrid work model for better work-life balance.
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Paid training and development opportunities.
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Health insurance and other employee welfare programs.
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Opportunity to work with reputed international clients.
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Positive and inclusive team environment.
Why Join HR Service Jobs?
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Work with a company known for integrity, innovation, and excellence in staffing.
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Be a part of a people-first culture that prioritizes employee well-being.
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Access to diverse career advancement opportunities and ongoing skill development.
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Experience the flexibility of hybrid working without compromising on career growth.
How to Apply
If you’re a customer-focused professional looking for a dynamic and rewarding career path, we want to hear from you!
📧 Send your updated resume to us
📝 Subject Line: Application for Customer Service Executive – Hybrid Role
📞 Shortlisted candidates will be contacted for a virtual interview.