Job Summary
HR Service Jobs is hiring dynamic and customer-focused individuals for the role of Phone Banking Officer in an International BPO setting. As a Phone Banking Officer, you will be the first point of contact for global customers seeking banking assistance. This position requires exceptional communication skills, the ability to understand and resolve banking queries, and a customer-first attitude. If you are someone who thrives in a fast-paced environment and is passionate about providing top-tier service, we want to hear from you!
Key Responsibilities
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Handle inbound and outbound customer calls to assist with various banking-related inquiries and services.
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Offer accurate information regarding account balances, transactions, loan status, and banking procedures.
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Resolve customer complaints effectively and ensure a high level of customer satisfaction.
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Upsell and cross-sell banking products and services based on customer needs.
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Follow data privacy protocols and banking regulations during all interactions.
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Maintain updated records of customer interactions and transactions in CRM tools.
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Meet daily and monthly performance targets related to call quality, resolution rate, and customer satisfaction.
Required Skills and Qualifications
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Excellent verbal communication skills in English.
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Strong interpersonal skills with a calm and empathetic approach to customer service.
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Basic understanding of banking operations and terminology.
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Familiarity with CRM systems and call center technology is an added advantage.
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Ability to multitask, prioritize tasks, and manage time efficiently.
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High school diploma or equivalent required; a bachelors degree is preferred.
Experience
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0–2 years of experience in customer service, BPO, banking, or related fields.
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Freshers with excellent communication skills and a desire to work in banking support are welcome to apply.
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Previous international voice process experience will be a strong advantage.
Working Hours
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Full-time role with flexible shift timings, including night shifts and weekend rotations based on client time zones (primarily US, UK, or AU).
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5-day work week with 2 rotational offs.
Knowledge, Skills, and Abilities
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Knowledge of international banking standards and procedures (preferred but not mandatory).
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Ability to work independently as well as part of a global support team.
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Strong listening and problem-solving abilities.
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Adaptability to evolving processes and procedures.
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Basic computer literacy (MS Office, typing, data entry, etc.).
Benefits
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Competitive salary with performance-based incentives.
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Remote working setup with training provided online.
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Opportunity to work with reputed international banking clients.
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Career development support with potential for internal promotions.
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Paid time off and leave benefits.
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Health and wellness support programs (where applicable).
Why Join Us
At HR Service Jobs, we connect skilled professionals with global career opportunities. This role is your gateway into international banking processes, with a flexible work-from-home model and structured growth opportunities. We foster a supportive culture that values performance, innovation, and customer success. Join us and be part of a team that delivers excellence while working from the comfort of your home.
How to Apply
Interested candidates are invited to submit their updated resume to us with the subject line: Application for Phone Banking Officer – International BPO.
Shortlisted candidates will be contacted for a virtual interview and online assessment.