Job Summary
HR Service Jobs is seeking a dedicated and detail-oriented Home Care Scheduler/Coordinator (Female) for the night shift to support our clients by managing the scheduling of caregivers and addressing urgent service requests. The ideal candidate will be responsible for coordinating home care services efficiently and ensuring seamless communication between clients, caregivers, and the administrative team. This is a remote, night shift role that requires quick decision-making, a caring attitude, and strong communication skills.
Key Responsibilities
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Schedule and coordinate home care visits for clients based on availability, location, and urgency.
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Monitor real-time updates and ensure caregiver assignments are accurate and timely.
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Handle incoming calls from clients, families, and caregivers during night hours.
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Respond quickly to last-minute schedule changes, emergencies, or cancellations.
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Maintain accurate and up-to-date documentation in the scheduling software.
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Communicate effectively with day shift teams to ensure smooth handover of information.
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Follow up with caregivers to confirm appointments and ensure client satisfaction.
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Provide on-call support, addressing all inquiries professionally and empathetically.
Required Skills and Qualifications
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Excellent verbal and written communication skills in English.
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Ability to multitask under pressure and manage urgent requests with calm professionalism.
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Strong organizational and time-management skills.
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Tech-savvy, with proficiency in using scheduling software, CRM, or related platforms.
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Compassionate and customer-focused, with a service-oriented mindset.
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Ability to maintain confidentiality and professionalism at all times.
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Female candidates only (as per role requirement due to night shift support nature).
Experience
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Minimum of 1–3 years of experience in scheduling, care coordination, call center operations, or similar roles.
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Prior experience in healthcare/home care or nursing agencies is highly preferred.
Working Hours
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Night Shift: 9:00 PM to 6:00 AM IST (Monday to Saturday)
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On-call availability during shift hours is mandatory.
Knowledge, Skills, and Abilities
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In-depth understanding of caregiver-client scheduling protocols.
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Familiarity with basic home care procedures and terminology.
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Conflict resolution and quick problem-solving skills.
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Ability to empathize with clients and caregivers while maintaining operational efficiency.
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High level of accountability and independence during night hours.
Benefits
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Work-from-home flexibility and a supportive virtual work environment.
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Competitive monthly compensation.
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Performance-based bonuses and incentives.
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Ongoing professional development opportunities.
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Opportunity to make a meaningful impact in peoples lives every night.
Why Join HR Service Jobs?
At HR Service Jobs, we believe in empowering professionals with flexibility, support, and purpose. As a Home Care Scheduler/Coordinator, you will play a vital role in ensuring individuals receive the care they need — even during off-hours. Join a passionate team that values empathy, efficiency, and work-life balance. If you are motivated, responsive, and committed to making a difference, we want to hear from you!
How to Apply
Interested candidates are encouraged to submit their updated resume along with a brief cover letter stating their suitability for the role to us.
Subject Line: Application – Home Care Scheduler/Coordinator (Night Shift – Female)