Amazon
Job Summary
As an Integration Support Engineer for Amazon Business, you will be responsible for ensuring the smooth integration of our services with customers internal systems. You will provide technical expertise, resolve integration-related issues, and collaborate with internal teams to improve customer experience. This is a key role that contributes directly to our mission of delivering exceptional business solutions to customers globally. Your role will be pivotal in managing complex integrations, troubleshooting problems, and ensuring the successful deployment of integration solutions for Amazon Business customers.
Key Responsibilities
- Integration Support: Provide end-to-end support for the integration of Amazon Business services with clients internal systems, including ERP, procurement, and order management systems.
- Troubleshooting & Issue Resolution: Act as the first line of support for integration-related issues, investigate problems, identify root causes, and provide timely resolutions.
- Collaboration: Work closely with internal teams, including product management, engineering, and sales teams, to address client needs and improve integration processes.
- Documentation & Reporting: Maintain clear documentation on integration processes, issue resolution, and escalation paths. Produce regular reports on system performance and client satisfaction.
- Continuous Improvement: Identify recurring problems and suggest improvements to prevent future issues, enhancing the overall integration process and customer experience.
- Customer Communication: Interact with customers regularly to ensure the successful implementation and smooth operation of integrations, providing technical guidance and assistance as needed.
Required Skills and Qualifications
- Technical Proficiency: Strong experience with integration technologies such as REST APIs, SOAP, XML, JSON, and web services.
- Problem-Solving Skills: Exceptional analytical skills with the ability to troubleshoot and resolve complex technical issues efficiently.
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- Customer-Centric: Ability to understand customer requirements and tailor solutions to meet business needs.
- Collaboration: Proven ability to work in a cross-functional environment with teams across multiple disciplines.
- Attention to Detail: High level of attention to detail and organizational skills to manage multiple integrations and client demands simultaneously.
Experience
- Education: A bachelors degree in Computer Science, Information Technology, or a related field is required.
- Experience: A minimum of 3-5 years of experience in integration support, technical support, or a related role, with a proven track record in working with cloud-based solutions, SaaS products, or ERP systems.
- Preferred: Experience working in the e-commerce, cloud computing, or business services sectors is a plus.
Working Hours
- This position requires full-time availability, typically from 9:00 AM to 6:00 PM, Monday to Friday, with the possibility of flexibility for urgent support cases.
- Occasional after-hours support may be needed depending on integration deadlines or critical issues.
Knowledge, Skills, and Abilities
- Technical Expertise: Strong understanding of integration protocols, cloud platforms (e.g., AWS), and enterprise software.
- Problem-Solving: Excellent ability to diagnose and resolve issues across a variety of platforms.
- Time Management: Ability to prioritize tasks effectively in a fast-paced environment.
- Customer Relationship Management: Ability to build and maintain positive relationships with internal and external customers.
- Adaptability: Ability to quickly learn new technologies and adapt to changing business requirements.
Benefits
- Competitive salary and benefits package, including healthcare, dental, and vision coverage.
- Stock options and performance-based bonuses.
- Paid time off (PTO), holidays, and parental leave.
- Retirement savings plan with company matching.
- Access to Amazons Learning and Development resources for continued professional growth.
- Flexible work options and remote work opportunities.
Why Join Amazon?
At Amazon, we are committed to innovation and customer satisfaction. Working with Amazon Business means you will be a part of a dynamic, fast-paced team that is revolutionizing the way businesses operate. We provide an environment that promotes growth, challenges the status quo, and allows you to thrive in your career. If you are passionate about technology, problem-solving, and working in a collaborative environment, this is the place for you.
How to Apply
If you are ready to take your career to the next level with Amazon Business, we encourage you to apply online. Please submit your resume and cover letter through our Amazon Careers portal. In your application, please highlight relevant experience and demonstrate how your skills can contribute to the success of Amazon Business integration initiatives.