Integration Support Engineer, Amazon Business

Job Summary

Amazon Business is seeking a detail-oriented and customer-obsessed Integration Support Engineer to join our rapidly growing team. This role offers a unique opportunity to help enterprise customers integrate their systems with Amazons business procurement solutions. As a key technical resource, you will work closely with Amazon Business customers, internal development teams, and external partners to deliver seamless integrations, improve onboarding experiences, and ensure long-term operational success. You will be at the forefront of innovation in B2B eCommerce, supporting mission-critical systems that impact millions of users worldwide.

Key Responsibilities

• Provide end-to-end technical support for onboarding and integration of enterprise clients with Amazon Business systems.

• Serve as a subject matter expert on APIs, file-based data exchange, punchout, and other integration technologies.

• Troubleshoot and resolve integration issues, ensuring smooth and timely deployments.

• Collaborate with internal engineering, product, and sales teams to streamline integration processes and improve customer satisfaction.

• Author detailed documentation, FAQs, and solution guides to empower customers and reduce friction during integrations.

• Provide post-integration technical support and recommendations for continuous improvement.

• Manage multiple integration projects simultaneously while prioritizing competing demands.

• Analyze performance trends and escalate systemic issues for long-term resolution.

Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Systems, Engineering, or a related field.

• Strong experience working with REST/SOAP APIs, XML, JSON, and scripting languages (e.g., Python, Bash).

• Proficient in integration tools and protocols such as EDI, SFTP, cXML, and punchout catalogs.

• Excellent problem-solving and analytical skills.

• Clear and effective communication skills—both written and verbal—with the ability to explain complex technical concepts to non-technical stakeholders.

• Proven track record of delivering integration projects in a fast-paced environment.

• Self-starter attitude with the ability to work independently and as part of a collaborative team.

Experience

• 3+ years of experience in a technical support, integration engineering, or customer-facing engineering role.

• Experience working with enterprise clients and managing complex integration workflows.

• Previous experience with ERP or procurement systems (e.g., SAP Ariba, Oracle, Coupa) is a plus.

• Familiarity with AWS services and cloud infrastructure preferred.

Working Hours

• Full-time, 40 hours per week.

• Standard business hours with flexibility to support global customers across different time zones when required.

• Remote/hybrid work environment available based on team needs and location.

Knowledge, Skills, and Abilities

• Deep understanding of software integration life cycles.

• Strong attention to detail and organizational skills.

• Ability to manage multiple projects and meet tight deadlines.

• Passion for continuous learning and improvement.

• Customer-centric mindset with a commitment to delivering high-quality support.

• Adaptability in a constantly evolving environment.

Benefits

• Competitive salary with performance-based bonuses.

• Comprehensive healthcare (medical, dental, vision).

• 401(k) with company match.

• Paid time off, including vacation, personal days, and holidays.

• Career development and continuing education opportunities.

• Employee discount on Amazon purchases.

• Flexible working arrangements and generous parental leave policies.

Why Join Amazon Business?

At Amazon Business, you will be part of a dynamic, high-impact team driving digital transformation for organizations of all sizes. We are building the future of business purchasing, and you will have the opportunity to influence the evolution of global commerce. Our culture is built on ownership, innovation, and customer obsession. As an Integration Support Engineer, your work will directly affect the success of our enterprise customers and the growth of our platform. If you thrive in a high-growth environment and are passionate about solving real-world challenges through technology, this is the place for you.

How to Apply

To apply for the Integration Support Engineer position at Amazon Business, please visit the official Amazon Jobs portal at www.amazon.jobs and search for the role using keywords Integration Support Engineer – Amazon Business. Submit your resume and a brief cover letter outlining your relevant experience and motivation for applying. Qualified candidates will be contacted for further interviews.