Integration Support Engineer – Amazon Business

Job Summary:

Amazon Business is seeking a dynamic and experienced Integration Support Engineer to join our innovative team. As an Integration Support Engineer, you will play a crucial role in ensuring seamless integration between Amazon Business and our diverse range of external and internal systems. Your expertise will drive the successful deployment and maintenance of integration solutions, facilitating a smooth and efficient experience for our business customers. You will work closely with cross-functional teams, including developers, project managers, and customer support, to address integration challenges and optimize our service offerings.

Key Responsibilities:

• Integration Design and Implementation: Develop and implement integration solutions that enhance the functionality and efficiency of Amazon Business systems. Ensure that integrations meet business requirements and align with technical standards.
• Technical Support: Provide expert support for integration issues, including troubleshooting and resolving complex technical problems. Act as a primary point of contact for integration-related inquiries from internal teams and external partners.
• Collaboration: Work closely with software developers, product managers, and other stakeholders to understand integration needs and deliver effective solutions. Participate in design and code reviews to ensure high-quality integrations.
• Monitoring and Maintenance: Continuously monitor integration processes to ensure optimal performance and reliability. Proactively identify and address potential issues to minimize disruptions.
• Documentation: Create and maintain comprehensive documentation for integration processes, including technical specifications, user guides, and troubleshooting procedures.
• Customer Focus: Collaborate with Amazon Business customers to understand their integration needs and provide tailored solutions. Offer exceptional customer service and support throughout the integration lifecycle.

Required Skills and Qualifications:

• Technical Expertise: Strong knowledge of integration technologies and protocols such as REST, SOAP, XML, JSON, and APIs. Proficiency in programming languages commonly used for integration tasks, such as Java, Python, or JavaScript.
• Problem-Solving Skills: Proven ability to troubleshoot and resolve complex integration issues. Demonstrated analytical skills to identify root causes and implement effective solutions.
• Communication Skills: Excellent verbal and written communication skills. Ability to convey technical information clearly to both technical and non-technical stakeholders.
• Attention to Detail: High level of accuracy and attention to detail in all aspects of integration work. Ability to manage multiple tasks and prioritize effectively.
• Collaboration: Strong team player with the ability to work collaboratively in a fast-paced environment. Experience in cross-functional team settings and managing stakeholder expectations.

Experience:

• Professional Experience: At least 3-5 years of experience in a similar integration support or engineering role, preferably within a large-scale enterprise environment. Experience with Amazon Web Services (AWS) or other cloud platforms is a plus.
• Education: Bachelors degree in Computer Science, Information Technology, or a related field. Advanced degrees or relevant certifications are advantageous.

Working Hours:

• Schedule: Full-time position with standard working hours. Flexibility to accommodate occasional off-hours support or on-call duties as needed.

Knowledge, Skills, and Abilities:

• Analytical Thinking: Ability to analyze complex systems and processes to identify integration opportunities and challenges.
• Project Management: Familiarity with project management principles and tools. Ability to manage integration projects from conception through execution.
• Customer Service: Strong customer service orientation with a focus on delivering high-quality solutions and support.
• Adaptability: Ability to quickly adapt to new technologies and changing business requirements.

Benefits:

• Competitive Salary: Attractive salary package commensurate with experience and qualifications.
• Health and Wellness: Comprehensive health, dental, and vision insurance coverage. Access to wellness programs and resources.
• Retirement Plans: 401(k) plan with company match and other financial planning resources.
• Professional Development: Opportunities for continuous learning and career growth through training programs and certifications.
• Work-Life Balance: Flexible working arrangements and generous paid time off policies.

Why Join Amazon Business:

At Amazon Business, we are committed to fostering innovation and excellence in everything we do. As an Integration Support Engineer, you will be at the forefront of our efforts to deliver world-class solutions to our business customers. Join us to be part of a forward-thinking team that values creativity, collaboration, and continuous improvement. You will have the opportunity to make a significant impact in a dynamic environment where your skills and contributions are valued and recognized.

How to Apply:

Interested candidates are encouraged to apply online through our careers page. Please submit your resume, a cover letter detailing your relevant experience, and any other supporting documents. Our recruitment team will review your application and contact you if your qualifications match our needs.