IT Support / Helpdesk – Remote Position in Chappaqua, NY

Job Summary

We are seeking a dedicated and skilled IT Support / Helpdesk professional to join our dynamic team at Fresher Jobs. In this remote position, you will be responsible for providing exceptional technical support to our clients and internal staff. Your role will involve troubleshooting hardware and software issues, resolving user inquiries, and ensuring that our technology systems function smoothly. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Key Responsibilities

• Provide first-level support for hardware and software issues via phone, email, and chat.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Assist users in setting up and configuring their devices and applications.
• Maintain accurate documentation of support requests and resolutions in the ticketing system.
• Collaborate with other IT team members to escalate complex issues as needed.
• Conduct regular system checks and preventative maintenance to minimize downtime.
• Stay updated with the latest industry trends and technologies to enhance service delivery.
• Contribute to knowledge base articles and training materials for users.

Required Skills and Qualifications

• Bachelors degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Proven experience in IT support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications (e.g., Microsoft Office, Google Workspace).
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively.

Experience

• 1-3 years of experience in an IT support or helpdesk environment.
• Experience with remote support tools and ticketing systems.
• Background in customer service is a plus.

Working Hours

• This is a full-time remote position. Standard working hours are Monday to Friday, 9:00 AM to 5:00 PM EST. Flexibility in hours may be required to accommodate client needs.

Knowledge, Skills, and Abilities

• Strong analytical and troubleshooting skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of network configurations and troubleshooting is a plus.
• Familiarity with ITIL best practices is advantageous.

Benefits

• Competitive salary and performance-based incentives.
• Flexible work hours and a remote work environment.
• Health, dental, and vision insurance.
• Paid time off and holiday leave.
• Opportunities for professional development and training.
• Access to the latest tools and technologies.

Why Join

At Fresher Jobs, we believe in fostering a supportive and inclusive work environment where every team member can thrive. You will have the opportunity to work with a talented group of professionals, develop your skills, and contribute to innovative solutions that make a difference. Join us and be part of a team that values your contributions and invests in your growth.

How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience to us. Please include IT Support / Helpdesk Application in the subject line. We look forward to hearing from you!