Lead-Trans Processing / Non-Voice Process

Sutherland Global Services Ltd

IN (Remote)
  • Full Time

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Job Summary

Sutherland Global Services Ltd is seeking an experienced and detail-oriented Lead – Transaction Processing (Non-Voice Process) to supervise, guide, and drive performance within our back-office team. The successful candidate will play a key role in ensuring accuracy, timeliness, and compliance in data processing while contributing to continuous process improvement. This is a non-voice role focused on high-volume, transactional work, suitable for professionals who thrive in a structured, quality-focused environment.

Key Responsibilities

  • Lead a team of Transaction Processing Associates in a non-voice, back-office environment.

  • Ensure timely and accurate processing of business transactions and data entry.

  • Monitor and evaluate team performance using established KPIs and SLAs.

  • Conduct regular quality checks and audits to ensure compliance with internal and client standards.

  • Identify areas for process improvement and work with stakeholders to implement enhancements.

  • Act as the primary escalation point for complex transactions or process-related issues.

  • Train, mentor, and develop team members to achieve operational excellence.

  • Collaborate with cross-functional teams to resolve workflow issues and implement new initiatives.

Required Skills and Qualifications

  • Bachelors degree in Commerce, Business Administration, or a related field.

  • Minimum typing speed of 30-40 WPM with high accuracy.

  • Strong understanding of data entry systems, tools, and Excel-based reporting.

  • Exceptional attention to detail and accuracy in transactional processing.

  • Proficient in Microsoft Office Suite, particularly Excel and Outlook.

  • Familiarity with ERP or workflow tools is an added advantage.

Experience

  • 3+ years of relevant experience in a back-office/non-voice process environment.

  • 1+ year of leadership experience in handling a team or supervising operations.

  • Prior experience in BPO/KPO/Shared Services environment is highly desirable.

Working Hours

  • Rotational shifts (including night shifts and weekends depending on business requirements).

  • Flexibility to work in a 24×7 environment.

Knowledge, Skills and Abilities

  • Strong analytical, problem-solving, and decision-making abilities.

  • Excellent organizational and time management skills.

  • Strong verbal and written communication skills (for internal coordination).

  • Ability to work independently with minimal supervision.

  • Capable of handling pressure in a deadline-driven environment.

Benefits

  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility.

  • Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance.

  • Professional training and career development programs.

  • Dynamic and inclusive company culture.

  • Paid leaves and national holiday benefits.

Why Join Sutherland?

At Sutherland Global Services, we are committed to driving excellence and innovation across all our services. As a global leader in business process transformation, we offer employees opportunities to grow, lead, and succeed in a digitally driven world. Join us to be part of a team that values collaboration, integrity, and excellence—while empowering you to build a rewarding career from the comfort of your home.

How to Apply

Interested candidates are invited to submit their updated resume and a short cover letter via the Sutherland Careers Portal or apply directly through us

Be sure to mention the position Lead – Transaction Processing (Non-Voice Process) in your application.

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