Job Summary
Fresher Jobs is seeking a detail-oriented and proactive Lead-Trans Processing professional to join our dynamic team. In this role, you will be responsible for managing and overseeing non-voice processing operations, ensuring accuracy and efficiency in all tasks. The ideal candidate will possess strong analytical skills, excellent attention to detail, and the ability to lead a team effectively. This is an exciting opportunity to contribute to our mission of delivering exceptional service and support to our clients.
Key Responsibilities
- Oversee day-to-day operations of the non-voice processing team, ensuring tasks are completed accurately and on time.
- Develop and implement standard operating procedures to enhance operational efficiency and effectiveness.
- Train, mentor, and evaluate team members to foster professional growth and ensure high performance.
- Monitor key performance indicators (KPIs) and prepare reports for management to identify areas for improvement.
- Collaborate with cross-functional teams to streamline processes and enhance service delivery.
- Address and resolve any operational issues or escalations in a timely manner.
- Maintain compliance with company policies and regulatory requirements.
- Conduct regular quality assurance checks to ensure high standards of work.
Required Skills and Qualifications
- Bachelors degree in Business Administration, Management, or a related field.
- Proven experience in a non-voice processing role, with a minimum of 3 years in a leadership position.
- Strong understanding of data entry, processing systems, and quality assurance methodologies.
- Excellent analytical and problem-solving skills.
- Proficient in Microsoft Office Suite and data management software.
- Strong interpersonal and communication skills, with the ability to lead a diverse team.
Experience
- Minimum 3 years of experience in non-voice processing roles, with at least 1 year in a supervisory or managerial capacity.
- Experience in process improvement initiatives and operational efficiency enhancements.
- Familiarity with industry-specific software and tools is a plus.
Working Hours
- Full-time position with flexible working hours, primarily during standard business hours (9 AM – 6 PM). Some overtime may be required based on operational needs.
Knowledge, Skills, and Abilities
- Strong organizational and time management skills.
- Ability to adapt to changing priorities and work in a fast-paced environment.
- Exceptional attention to detail and accuracy.
- Proven leadership abilities and a collaborative mindset.
- Commitment to continuous improvement and professional development.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for career advancement and professional growth.
- Paid time off and flexible work arrangements.
- Employee wellness programs and initiatives.
Why Join
At Fresher Jobs, we value our employees and strive to create a positive and inclusive workplace culture. Joining our team means being part of a supportive environment that encourages innovation, teamwork, and personal development. We believe in recognizing and rewarding talent, and we are committed to providing our employees with the tools and opportunities they need to succeed.
How to Apply
If you are passionate about non-voice processing and possess the leadership qualities we are looking for, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to us with the subject line Lead-Trans Processing Application. We look forward to hearing from you!
