(Live Chat Remote Jobs) Teleperformance Remote Customer Service Position

Job Summary

Fresher Jobs is excited to offer an opportunity for a dedicated and customer-oriented individual to join our team as a Remote Customer Service Representative with Teleperformance. This role is perfect for those who thrive in a dynamic environment and are passionate about providing exceptional service. You will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive experience. Your contribution will be vital in maintaining the high standards of service our company is known for.

Key Responsibilities

• Respond to customer inquiries via live chat, providing timely and accurate information.
• Assist customers in navigating our services, addressing their concerns and resolving issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to identify and implement process improvements.
• Uphold the companys values by delivering exceptional customer service with empathy and professionalism.
• Participate in ongoing training and development sessions to enhance product knowledge and service skills.

Required Skills and Qualifications

• High school diploma or equivalent; additional education or certifications are a plus.
• Strong written communication skills, with an ability to convey information clearly and concisely.
• Proficiency in using computers and navigating various software applications.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage time effectively in a remote setting.

Experience

• Previous experience in customer service or a related field is preferred but not mandatory.
• Familiarity with live chat systems or customer relationship management (CRM) software is advantageous.
• Experience in handling difficult customer situations and resolving conflicts effectively.

Working Hours

• Flexible working hours to accommodate various schedules, with shifts available across different time zones.
• Full-time and part-time positions are available.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with the ability to build rapport with customers.
• A customer-centric mindset with a passion for helping others.
• Adaptability to changing environments and processes.
• Basic technical knowledge to assist customers with troubleshooting issues.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training and development programs.
• Health, dental, and vision insurance.
• Flexible working arrangements, allowing for work-life balance.
• Opportunities for career advancement within a global company.

Why Join

At Fresher Jobs, we believe that our employees are our greatest asset. By joining our team, you will be part of a supportive and inclusive culture that values your contributions. We are committed to providing a dynamic work environment where you can grow both personally and professionally. With our global reach and innovative practices, you will be at the forefront of delivering exceptional customer experiences.

How to Apply

If you are ready to take the next step in your career and join a forward-thinking company, we want to hear from you! Please submit your resume and a cover letter detailing your interest in the position and relevant experience to us. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews.