Job Summary
Fresher Jobs is currently seeking motivated and customer-oriented individuals for a Remote Customer Service Representative position at Teleperformance. As a part of our team, you will provide top-notch support to customers through live chat, ensuring a positive and seamless customer experience. This position offers a dynamic work environment and an opportunity for growth within a leading global company that values its employees.
Key Responsibilities
- Provide exceptional customer service by responding to inquiries, solving problems, and addressing concerns via live chat.
- Handle a high volume of customer interactions while maintaining a professional and friendly demeanor.
- Offer clear, accurate information to customers about products, services, policies, and procedures.
- Resolve customer issues quickly and efficiently, aiming for first-contact resolution.
- Document customer interactions and outcomes accurately in the system for future reference.
- Collaborate with internal teams to resolve complex customer issues and improve service processes.
- Maintain a positive and empathetic attitude while dealing with challenging situations.
- Meet or exceed performance goals, including customer satisfaction, response time, and quality standards.
Required Skills and Qualifications
- High school diploma or equivalent (higher education preferred).
- Strong written communication skills with an emphasis on clarity, professionalism, and empathy.
- Basic computer literacy, including the ability to navigate multiple systems and web-based applications.
- Ability to work independently and manage time effectively in a remote environment.
- Strong problem-solving skills with a customer-first mindset.
- Previous experience in a customer service or live chat support role is an advantage but not required.
- Willingness to learn and adapt in a fast-paced environment.
Experience
- 0-2 years of customer service experience (remote experience is a plus).
- Freshers are welcome to apply; we provide training to help you succeed.
- Previous experience in chat support or call center operations is preferred but not mandatory.
Working Hours
- Full-time position with flexible hours.
- Must be available to work weekends and evenings based on company needs.
- This is a remote position, so you can work from the comfort of your home, anywhere with a stable internet connection.
Knowledge, Skills, and Abilities
- Strong customer service orientation with the ability to remain calm under pressure.
- Excellent written communication skills and a quick response time in chat environments.
- Self-disciplined and able to work effectively in a remote work setting.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Familiarity with CRM tools, live chat software, and basic troubleshooting techniques.
Benefits
- Competitive salary with performance-based incentives.
- Health insurance options (depending on location).
- Paid time off and flexible scheduling.
- Work-from-home opportunity, allowing you to maintain a work-life balance.
- Career development programs and internal growth opportunities.
- Access to training and support from a well-established global company.
- Employee recognition and rewards program.
Why Join
- Join Teleperformance, a global leader in customer experience management, where you can grow professionally and personally.
- Experience a positive work environment that values and supports employees.
- Enjoy the flexibility of remote work while contributing to a world-class customer service team.
- Access ongoing career growth and professional development opportunities.
- Work in a role that rewards your hard work with competitive compensation and benefits.
How to Apply
To apply for this exciting remote customer service position, please submit your resume and a brief cover letter outlining your interest in the role and your qualifications. Our team will review your application and contact you if your profile matches our requirements. We look forward to welcoming you to the Teleperformance family!
Apply now to begin your journey with Fresher Jobs and Teleperformance!
