Moderating Promotional Spam and Inappropriate Content

At Yelp, we strive to maintain a high-quality, trusted platform where users can share their experiences and opinions. As a Spam Comment Remover, you will play a critical role in upholding the integrity of our platform by moderating promotional spam, inappropriate content, and comments that violate our community guidelines. This is a remote position, allowing you the flexibility to work from home while contributing to Yelp’s mission to connect people with great local businesses.

Key Responsibilities

• Content Moderation: Review and remove spam comments, promotional content, and inappropriate posts from Yelp’s platform.
• Quality Assurance: Ensure that all content on the platform adheres to Yelp’s community guidelines and policies.
• User Reporting: Act upon user-reported comments, assessing them against Yelp’s standards and taking appropriate action.
• Documentation: Maintain accurate records of all actions taken during moderation to ensure transparency and accountability.
• Collaboration: Work closely with other moderators and teams to identify patterns of spam or inappropriate content, contributing to ongoing improvement efforts.

Required Skills and Qualifications

• Attention to Detail: Strong ability to identify and differentiate between genuine content and spam or inappropriate posts.
• Communication Skills: Excellent written communication skills for interacting with team members and documenting actions taken.
• Technical Proficiency: Comfort with using moderation tools, and familiarity with content management systems.
• Judgment: Ability to make quick, informed decisions about content removal while maintaining consistency with Yelp’s policies.
• Problem-Solving: Creative thinking to anticipate and address emerging patterns of spam and inappropriate content.

Experience

• Prior Experience: Previous experience in content moderation, social media management, or a similar role is highly preferred.
• Industry Knowledge: Familiarity with user-generated content platforms and understanding of community guidelines enforcement.

Working Hours

• Flexible Hours: This is a remote position with flexible working hours, but you may be required to work during peak times, including evenings and weekends, depending on the volume of content needing moderation.
• Time Commitment: Full-time or part-time positions are available, with a minimum commitment of 20 hours per week.

Knowledge, Skills, and Abilities

• Platform Knowledge: Understanding of Yelp’s platform, community guidelines, and the types of content typically posted.
• Analytical Skills: Ability to analyze trends in spam or inappropriate content and suggest improvements to moderation strategies.
• Cultural Awareness: Sensitivity to diverse cultures and perspectives, ensuring that moderation decisions are fair and unbiased.
• Team Collaboration: Ability to work effectively in a remote team environment, sharing insights and best practices with colleagues.

Benefits

• Competitive Compensation: Attractive salary with potential performance-based bonuses.
• Health and Wellness: Comprehensive health insurance packages, including dental and vision coverage.
• Work-Life Balance: Flexible working hours and the ability to work from home, promoting a healthy work-life balance.
• Career Development: Opportunities for professional growth within Yelp, including training programs and advancement potential.
• Employee Discounts: Access to special discounts at local businesses through Yelp partnerships.

Why Join Yelp?

Yelp offers a dynamic and supportive work environment where your contributions have a real impact. As part of our team, you’ll help maintain a trusted platform that millions rely on to make informed decisions about local businesses. Working at Yelp means being part of a company that values innovation, integrity, and community.

How to Apply

To apply, please submit your resume and a cover letter detailing your experience in content moderation and why you’re a great fit for this role. Applications should be sent through Yelp’s career portal or via email.