Online Chat Executive – Work From Home for Banking Client

ICICI Bank

IN (Remote)
  • Full Time

To apply for this job please visit in.jooble.org.

ICICI Bank, one of India’s largest and most trusted private sector banks, is seeking Online Chat Executives to join our remote customer support team. This role is ideal for individuals who are comfortable providing digital banking assistance, have excellent written communication skills, and are passionate about delivering exceptional customer service.

As an Online Chat Executive, you will interact with customers via chat platforms, addressing queries related to banking products, transactions, account management, and services. You will play a key role in ensuring a seamless online banking experience for clients while upholding ICICI Bank’s standards of accuracy, security, and professionalism.

This position is suitable for freshers as well as candidates with prior experience in customer service or banking support who thrive in a digital and remote work environment.

Key Responsibilities:

  • Respond promptly and professionally to customer queries via online chat platforms.

  • Provide assistance related to banking products, services, transactions, and account management.

  • Resolve complaints and service issues efficiently, escalating complex queries to higher teams as required.

  • Guide customers on using ICICI Bank’s digital platforms, apps, and online banking services.

  • Maintain accurate records of chat interactions using CRM systems.

  • Monitor and follow up on customer requests to ensure timely resolution.

  • Collaborate with internal teams to improve online support processes and customer satisfaction.

  • Adhere to ICICI Bank’s security, privacy, and compliance policies during all customer interactions.

  • Stay updated with bank policies, product offerings, and regulatory guidelines.

Required Skills and Qualifications:

  • Minimum educational qualification: 10+2 or Bachelor’s degree in any discipline.

  • Excellent written communication skills in English; proficiency in regional languages is a plus.

  • Strong typing skills with accuracy (minimum 35–40 words per minute).

  • Customer-focused mindset with patience, empathy, and problem-solving ability.

  • Basic computer literacy and familiarity with online chat tools or CRM systems.

  • Ability to manage multiple chats simultaneously while maintaining high quality.

  • Self-disciplined, reliable, and capable of working independently in a remote setup.

  • Quick learner with adaptability to new banking tools, platforms, and processes.

Experience:

  • Freshers are encouraged to apply.

  • Prior experience in banking customer service, BPO, or online chat support is advantageous but not mandatory.

  • Comprehensive training will be provided to ensure readiness for handling banking client queries.

Working Hours:

  • Full-time remote role with rotational shifts, including mornings, evenings, nights, weekends, and public holidays.

  • Flexible scheduling options based on business needs.

  • Candidates must have a reliable internet connection and a quiet, dedicated workspace.

Knowledge, Skills, and Abilities:

  • Strong written communication and digital customer engagement skills.

  • Ability to provide accurate and concise guidance to banking clients.

  • Professionalism and patience in handling high-pressure situations.

  • Attention to detail and accuracy in documenting customer interactions.

  • Analytical thinking and problem-solving capabilities.

  • Team-oriented and capable of collaborating effectively in a virtual environment.

  • Commitment to confidentiality, data security, and regulatory compliance.

Benefits:

  • 100% remote work with flexibility and work-life balance.

  • Competitive salary with performance-based incentives.

  • Paid onboarding and continuous skill development programs.

  • Health insurance and wellness initiatives.

  • Paid leaves, holidays, and flexible scheduling options.

  • Opportunities for career growth within ICICI Bank’s digital customer service division.

  • Exposure to the banking sector and digital financial services.

  • Supportive and inclusive work culture emphasizing learning and employee development.

Why Join ICICI Bank:

Joining ICICI Bank as an Online Chat Executive provides the opportunity to work with a reputed financial institution while gaining experience in digital banking support. You will enhance your communication, problem-solving, and digital service skills while contributing to delivering seamless banking experiences to millions of clients.

ICICI Bank offers a structured training program, mentorship, and clear career growth opportunities, making this role ideal for freshers and experienced professionals seeking a rewarding career in banking customer service.

How to Apply:

  1. Visit the ICICI Bank Careers Portal at https://www.icicibank.com/careers.

  2. Search for “Online Chat Executive – Work From Home.”

  3. Click Apply Now and create your profile.

  4. Upload your updated resume and a brief cover letter highlighting your interest in digital banking support.

  5. Shortlisted candidates will be contacted for an online assessment and virtual interview.

Join ICICI Bank today — deliver exceptional digital banking support, grow your skills, and build a rewarding career from the comfort of your home!

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