Tech Mahindra is seeking enthusiastic and detail-oriented freshers to join as Online Chat Process Executives in a work-from-home setup. This role offers an excellent opportunity for graduates to gain experience in customer support, online chat handling, and virtual client interactions while working remotely. The ideal candidate will be responsible for delivering exceptional customer service via chat platforms, resolving queries efficiently, and ensuring a seamless digital experience for customers.
Key Responsibilities:
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Handle customer queries and provide prompt, accurate responses via online chat platforms.
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Resolve basic product, service, or account-related issues while escalating complex cases to the appropriate team.
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Maintain a high level of professionalism and empathy in all customer interactions.
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Document interactions, update records, and generate reports as required.
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Collaborate with team members and supervisors to ensure smooth operations.
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Adhere to company policies, compliance standards, and data security guidelines.
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Continuously improve product knowledge and service quality through training and self-learning.
Required Skills and Qualifications:
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Graduate in any discipline from a recognized university.
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Excellent written communication skills in English, with proper grammar and punctuation.
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Basic computer proficiency and comfort with digital communication tools.
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Strong problem-solving skills and ability to handle multiple conversations simultaneously.
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Patience, empathy, and the ability to maintain a positive attitude with customers.
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Ability to work independently in a remote environment while meeting performance targets.
Experience:
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Freshers (2023–2025 batch) are encouraged to apply.
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Prior experience in customer service, chat support, or virtual assistance is a plus but not mandatory.
Working Hours:
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Full-time work-from-home position.
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Rotational shifts including day and night shifts may be required.
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Flexibility to work on weekends or extended hours based on client needs.
Knowledge, Skills, and Abilities:
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Proficient in multitasking and managing multiple chat conversations simultaneously.
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Strong interpersonal and virtual communication skills.
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Ability to quickly learn and adapt to company processes and client tools.
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Professionalism and integrity in handling sensitive customer data.
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Proactive attitude toward problem-solving and continuous improvement.
Benefits:
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Work from home flexibility with a leading IT services company.
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Training programs to enhance chat support and customer handling skills.
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Exposure to live client interactions and real-time customer service operations.
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Opportunities for performance-based growth and career advancement within Tech Mahindra.
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Health and wellness benefits in accordance with company policies.
Why Join Tech Mahindra:
Joining Tech Mahindra as an Online Chat Process Executive provides fresh graduates an opportunity to kickstart their careers in customer support and digital communication. The organization emphasizes learning, professional growth, and the development of communication and problem-solving skills, making it an ideal platform for freshers to start their professional journey in a work-from-home environment.
How to Apply:
Interested candidates can apply via the Tech Mahindra Careers Portal by submitting a detailed resume and educational documents. Shortlisted applicants will be invited for an online assessment and virtual interview to evaluate communication skills, technical proficiency, and suitability for the chat support role. Ensure all contact details are accurate for timely updates regarding the recruitment process.