Online Customer Support Representative – Indonesia-Based

Job Summary

Fresher Jobs is seeking a motivated and customer-oriented Online Customer Support Representative to join our dynamic team. As a key point of contact for our clients, you will be responsible for providing exceptional support and solutions to ensure a positive customer experience. This role is ideal for individuals who are passionate about helping others and have a knack for problem-solving in a fast-paced online environment.

Key Responsibilities

• Respond to customer inquiries via chat, email, and social media in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases as needed.
• Maintain detailed records of customer interactions and transactions in the support database.
• Collaborate with team members and other departments to enhance the overall customer experience.
• Stay updated on product knowledge and industry trends to effectively assist customers.
• Participate in training and development programs to improve skills and knowledge.
• Contribute to the continuous improvement of customer support processes and tools.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
• Strong interpersonal skills and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using customer support software and online communication tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a remote setting.

Experience

• Previous experience in customer service or support roles is preferred.
• Familiarity with online support tools and CRM systems is advantageous.
• Experience in a fast-paced, high-volume environment is a plus.

Working Hours

• Full-time position with flexible working hours.
• Must be available to work evenings and weekends as required.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.
• Ability to learn new technologies quickly and adapt to changing environments.
• Proficiency in conflict resolution and de-escalation techniques.
• Basic knowledge of sales processes and techniques is a bonus.

Benefits

• Competitive salary and performance-based bonuses.
• Flexible work hours and the option to work remotely.
• Opportunities for professional development and career advancement.
• Access to health and wellness programs.
• Supportive and inclusive company culture.

Why Join Fresher Jobs?

At Fresher Jobs, we believe in fostering a culture of growth, innovation, and collaboration. By joining our team, you will be part of a supportive environment where your contributions are valued, and you can make a real impact on our customers experiences. We are committed to your personal and professional development and offer various opportunities for advancement within the company.

How to Apply

If you are ready to take your career to the next level and join a team dedicated to providing outstanding customer support, we want to hear from you! Please send your resume and a cover letter outlining your relevant experience to us. Applications will be accepted until application deadline.