What You’ll Do

Lead the strategy, architecture, and evolution of Ramp’s internal tooling platform, acting as a technical owner for platform infrastructure
Own and scale the Retool ecosystem, defining governance standards, best practices, and self-service workflows for operations teams
Design, build, and maintain reusable integrations with third-party systems (e.g., Zendesk), establishing standardized patterns and components
Build and operate cloud-native platform infrastructure using AWS, PostgreSQL, Redis, and containerization technologies
Partner closely with operations stakeholders to gather requirements, drive platform adoption, and enable teams to work efficiently with internal tools
Establish platform observability, health monitoring, and performance metrics to ensure reliability and scalability
Define and enforce platform security, access controls, and compliance standards across internal tooling
Participate in an on-call rotation to resolve critical platform issues impacting internal users

What You’ll Need

5+ years of experience designing, building, and operating production platform infrastructure, ideally for internal tooling or developer platforms
Deep hands-on experience with AWS cloud infrastructure and managed services (or a comparable cloud provider)
Demonstrated experience managing and scaling Retool or similar low-code/internal tooling platforms
Strong background integrating third-party systems such as Zendesk, Salesforce, or comparable SaaS platforms
Expert-level experience with Infrastructure-as-Code tools, particularly Terraform
Proven ability to establish platform governance, standards, and self-service capabilities for internal teams
Proficiency in backend development (Python, Node.js, or similar) to build platform services and APIs
Strong collaboration skills, with experience partnering with operations teams to define requirements and drive adoption
Experience with observability, monitoring, and reliability engineering best practices
High sense of ownership and the ability to drive platform strategy from early design through large-scale adoption