Overnight Customer Care and Technical Support Advisor

Job Summary:

Fresher Job is seeking a dedicated and detail-oriented Overnight Customer Care and Technical Support Advisor to join our dynamic team. This role is crucial for maintaining our commitment to delivering exceptional customer service and technical support during the overnight shift. The successful candidate will be responsible for addressing customer inquiries, troubleshooting technical issues, and ensuring a high level of satisfaction among our users. This position is ideal for individuals who thrive in a fast-paced environment and are adept at problem-solving and communication.

Key Responsibilities:

• Provide outstanding customer service by responding to inquiries and resolving issues promptly via phone, email, and chat.
• Offer technical support by diagnosing and troubleshooting technical problems related to our products and services.
• Maintain comprehensive knowledge of company products and services to offer accurate information and solutions to customers.
• Document interactions and technical issues in the companys CRM system with clear and precise details.
• Collaborate with other departments to escalate and resolve complex issues or provide feedback on recurring problems.
• Adhere to company policies and procedures to ensure compliance and high standards of service.
• Participate in training sessions and professional development opportunities to stay current with new technologies and service practices.
• Ensure all customer interactions are handled with professionalism, empathy, and respect.

Required Skills and Qualifications:

• Excellent verbal and written communication skills with a strong focus on customer service.
• Proven problem-solving abilities and technical aptitude with a keen attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Proficiency in using customer support software and basic technical troubleshooting tools.
• Strong interpersonal skills with a customer-centric attitude and a commitment to delivering high-quality service.
• High school diploma or equivalent; additional technical certifications or training is a plus.

Experience:

• Previous experience in a customer service or technical support role is preferred, but not required.
• Experience working overnight or in a shift-based role is advantageous.
• Familiarity with CRM systems and support ticketing platforms is beneficial.

Working Hours:

• This position requires working overnight shifts, typically from 10:00 PM to 6:00 AM.
• Flexibility to cover additional shifts or weekends as needed.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and technical support processes.
• Ability to troubleshoot and resolve technical issues efficiently.
• Strong organizational skills and the ability to work independently with minimal supervision.
• Demonstrated patience, empathy, and the ability to manage stressful situations with composure.

Benefits:

• Competitive salary with shift differential pay for overnight hours.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off (PTO) and holiday pay.
• 401(k) plan with company match.
• Opportunities for career advancement and professional development.
• Employee wellness programs and resources.

Why Join:

At Fresher Job, we value our employees and strive to create a supportive and inclusive work environment. Joining our team means becoming part of a company that prioritizes innovation, customer satisfaction, and professional growth. We offer a dynamic workplace where your contributions are recognized and rewarded, and where you can make a significant impact in delivering exceptional customer and technical support.

How to Apply:

To apply for the Overnight Customer Care and Technical Support Advisor position, please submit your resume and a cover letter detailing your relevant experience and interest in the role. Applications can be sent via our online application portal or emailed directly to us. We look forward to reviewing your application and exploring the potential for you to join our team.