Job Summary
Walmart is seeking a dedicated and motivated Part Time Customer Service Manager to join our dynamic team. In this role, you will be responsible for ensuring exceptional customer service experiences while leading a team of customer service associates. You will play a crucial role in fostering a positive shopping environment, addressing customer concerns, and enhancing overall satisfaction. If you are passionate about customer service and leadership, we encourage you to apply and become a vital part of our Walmart family.
Key Responsibilities
- Lead and motivate a team of customer service associates to achieve service excellence.
- Ensure that customer inquiries and issues are addressed promptly and effectively.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Train and coach associates on customer service best practices and company policies.
- Monitor service levels and provide feedback to team members to improve performance.
- Collaborate with other departments to resolve customer concerns and streamline processes.
- Assist in managing inventory and store operations as needed.
- Uphold Walmarts standards for safety, cleanliness, and professionalism in the store.
Required Skills and Qualifications
- High school diploma or equivalent; additional education or certifications in customer service management is a plus.
- Strong interpersonal and communication skills, with the ability to engage with customers and team members effectively.
- Demonstrated leadership abilities and experience in a supervisory role.
- Proficiency in using retail management systems and Microsoft Office Suite.
- Problem-solving skills and the ability to handle customer complaints with patience and empathy.
Experience
- A minimum of 1-2 years of experience in a retail environment, preferably in a customer service or management role.
- Experience in leading a team and managing customer interactions in a high-volume setting.
Working Hours
- Part-time position with flexible scheduling options, including evenings, weekends, and holidays.
Knowledge, Skills, and Abilities
- Knowledge of retail operations and customer service principles.
- Ability to adapt to changing situations and manage multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Capability to analyze customer feedback and implement improvements.
Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Employee discounts on Walmart products and services.
- Access to training and development programs to advance your career.
- Flexible scheduling to support work-life balance.
- Health and wellness benefits, including access to health resources.
Why Join Walmart?
At Walmart, we believe in empowering our associates to achieve their career goals while providing exceptional service to our customers. Join a diverse and inclusive team that values collaboration and innovation. As a Part Time Customer Service Manager, you will have the opportunity to make a meaningful impact in your community while being part of a global leader in retail.
How to Apply
If you are ready to take the next step in your career and make a difference in the lives of customers, please visit our careers page to submit your application. We look forward to welcoming you to our team!
