Part-Time Customer Service Manager

Job Summary

Walmart is seeking a dedicated and customer-focused Part-Time Customer Service Manager to join our team. In this role, you will be responsible for ensuring an exceptional shopping experience for our customers. You will lead a team of associates, oversee customer service operations, and drive initiatives to enhance service quality. Your leadership will contribute to creating a welcoming environment that fosters customer loyalty and satisfaction.

Key Responsibilities

• Oversee daily customer service operations, ensuring a high standard of service.
• Lead, train, and motivate a team of customer service associates to achieve performance goals.
• Address and resolve customer inquiries, complaints, and feedback in a timely manner.
• Monitor service metrics and implement strategies for continuous improvement.
• Collaborate with other departments to ensure seamless service delivery.
• Develop and maintain effective communication with customers and team members.
• Manage schedules and staffing to ensure adequate coverage during peak times.
• Conduct regular training sessions to enhance team knowledge and skills.

Required Skills and Qualifications

• High school diploma or equivalent; additional education in business or management is a plus.
• Strong interpersonal and communication skills.
• Proven leadership abilities and experience in managing a team.
• Ability to handle customer complaints and provide effective solutions.
• Proficient in using computer systems and customer service software.

Experience

• Minimum of 1-2 years of experience in a customer service role, preferably in a retail or fast-paced environment.
• Previous experience in a supervisory or management position is highly desirable.

Working Hours

• This is a part-time position requiring flexibility in scheduling, including evenings, weekends, and holidays.

Knowledge, Skills, and Abilities

• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and ability to multitask.
• Understanding of retail operations and customer service best practices.
• Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.

Benefits

• Competitive hourly wage.
• Employee discount on store purchases.
• Flexible work schedule.
• Opportunities for professional development and advancement.
• Access to health and wellness programs.

Why Join

At Walmart, we believe in putting our customers first and creating a positive work environment for our associates. Joining our team means becoming part of a diverse workforce that values teamwork, respect, and integrity. You will have the opportunity to make a meaningful impact on our customers experiences while enjoying a supportive and inclusive workplace culture.

How to Apply

If you are passionate about customer service and have the skills to lead a team, we invite you to apply for the Part-Time Customer Service Manager position at Walmart. Please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for our team through our careers page on the Walmart website.